Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Phan

Brisbane,QLD

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team & individual goals. I am a hardworking and dedicated university student with the aspirations to become a Cosmetic Registered Nurse, seeking to work in an environment that will challenge and change my work experience; in addition to utilising my skills further and to gain knowledge. I have over five years of experience in the retail and beauty industry and I excel in high pressure and fast paced environment, accompanied with the knowledge gained from my studies, previous work and volunteering experience. Not only am I highly eager to learn, but I am also capable at building and maintaining customer relationships.

Overview

8
8
years of professional experience

Work History

Nail Technician & Beauty Therapist

Natural Nails And Beauty
08.2016 - 08.2022
  • Providing high level of customer service through addressing customer enquiries and making appropriate suggestions to their nail and skin concerns
  • Cleaned and maintained store presentation to salon standards.
  • Sterilised and sanitised beauty tools and equipment to maintain hygiene and safety protocols.
  • Proficient with cash handling and EFTPOS procedures
  • Efficient with End of Day closing procedures
  • Answering phone calls (Booking and Confirming Appointments)
  • Educated clients on proper use of salon products.

Dental Receptionist & Assistant

Total Care Dental Boutique
03.2019 - 06.2020
  • Greeting clients and scheduling, rescheduling, and cancelling appointments for dental patients.
  • Answering phone calls for bookings and confirmation calls and reminders.
  • Efficiently prepared administrative documents & documents for clients to sign
  • Performed administrative and clerical tasks such as managing patient billing processes for timely, accurate payments.
  • Assistant duties - Sanitising work area, prior and after treatment & Performing a variety of tasks during the treatment to assist the dentist.

Cashier

Oriental Noodle Bar
04.2014 - 12.2019
  • Greeting Customers in friendly manner
  • Recommended menu choices to customers and increased restaurant profits
  • Answering Phone Calls and Placing orders through for pick-up
  • Cleaned and maintained store presentation to takeaway standards

Retail Pharmacy Assistant 1

Wholehealth Discount Drug Store & Healthfoods
04.2017 - 02.2018
  • Providing high level of customer service through addressing customer enquiries and making appropriate suggestions and assistance
  • Informed customers of in-store and catalogue sales, promotions and store policies
  • Proficient with cash handling and EFTPOS procedures
  • Answering phone calls
  • Cleaned and maintained store presentation to chemist’s standards.
  • Replenish stock and organise shelves

Retail Pharmacy Assistant 1

Ravenshoe Pharmacy, School, Ravenshoe
08.2017
  • Providing high level of customer service through addressing customer enquiries and making appropriate suggestions and assistance
  • Proficient with cash handling procedures
  • Cleaned and maintained store presentation to chemist’s standards
  • Accurately fill and submit reports
  • Replenish stock and organise shelves

Education

Master of Nursing - Entry To Practice -

Queensland University of Technology
Brisbane, QLD
12.2024

Bachelor of Business - Marketing

James Cook University
05.2023

Diploma of Beauty Therapy -

Demi International Beauty Academy
Cairns, QLD
12.2020

Certificate II in Retail Certificate II in Vocational Skills & Pathways Certificate I Business Administrations -

Cairns State High School
2018

Skills

  • Strong Communication and Interpersonal Skills
  • Adaptability and Flexibility
  • Multitasking and Organisation
  • Effective Customer Service
  • Workflow Efficiency
  • Build Customer Relationships
  • Maintaining Clean Work Areas
  • Administrative Duties

Timeline

Dental Receptionist & Assistant

Total Care Dental Boutique
03.2019 - 06.2020

Retail Pharmacy Assistant 1

Ravenshoe Pharmacy, School, Ravenshoe
08.2017

Retail Pharmacy Assistant 1

Wholehealth Discount Drug Store & Healthfoods
04.2017 - 02.2018

Nail Technician & Beauty Therapist

Natural Nails And Beauty
08.2016 - 08.2022

Cashier

Oriental Noodle Bar
04.2014 - 12.2019

Master of Nursing - Entry To Practice -

Queensland University of Technology

Bachelor of Business - Marketing

James Cook University

Diploma of Beauty Therapy -

Demi International Beauty Academy

Certificate II in Retail Certificate II in Vocational Skills & Pathways Certificate I Business Administrations -

Cairns State High School
Amy Phan