Amy Phillips

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Opens and Closing Shifts
• Till Settlements End Of Shift

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Ensured compliance with safety regulations and company policies.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Updated POS system with new products and promotional offers.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Delegated work to staff, setting priorities and goals.
• Maintained accurate records of employee performance reviews.
• Planned special promotions or discounts based on market trends.
• Created weekly work schedules for store personnel.
• Prepared staff work schedules and assigned team members to specific duties.
• Resolved customer complaints in a timely manner.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Recruited, trained and supervised new employees.

Performed regular price checks to ensure competitive pricing.

• Rostering Weekly Shifts for the staff.

• Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
• Followed recipes and customer requests to prepare meals.
• Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
• Prepared garnishes to complement dishes on menu.
• Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
• Partnered with chef to cook food and comply with food preservation guidelines.
• Gathered ingredients and cleaned and cut food items to prep recipes.
• Monitored inventory to keep adequate stock of food items and supplies.
• Maintained order and cleanliness of work areas to conform with health codes.
• Completed prepping, cleaning and other kitchen duties to support cooks.
• Peeled and cut fruit and vegetables to prepare for cooking or serving.
• Prevented spoilage or cross-contamination by storing food in designated containers and areas.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Operated industrial mixers and other food processing machinery to support kitchen operations.
• Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Restocked pantry with nonperishable food items to prevent stock from running low.
• Prepared various local and seasonal specialties for boutique restaurant.
• Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
• Acquired new skills to support team and further accommodate customer needs.

• Streamlined kitchen processes to shorten wait times and serve additional guests.
• Created tasty dishes using popular recipes, delighting patrons and generating return business.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Created diverse cuisines for full restaurant, special event, catering and tasting menus.

• Sanitized workstation before and after shift to prevent illness and food contamination.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Received and stored food and supplies.
• Distributed food to service staff for prompt delivery to customers.
• Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
• Experienced in making Burgers/Sandwiches

• Handled advanced thawing and food pre-preparation for upcoming meals.
• Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
• Sanitized workstation before and after shift to prevent illness and food contamination.
• Replenished food items from inventory and rotated ingredients.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Received and stored food and supplies.
• Prepared quality food and labeled, dated and covered items to preserve freshness.
• Set up workstations with needed ingredients, utensils and cooking equipment.
• Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
• Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
• Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
• Safely operated ovens, grills and other kitchen equipment to minimize accidents.
• Assisted in preparation of menu items ranging from burgers to sandwiches.
• Checked quality of food products to meet high standards.
• Experienced in open and closes.

• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Upheld high standards of productivity and quality in operations.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Processed payments on cash register and counted back bills and change to patrons.
• Brewed and served coffee and tea with preferred add-ins.
• Maintained safe food handling practices to prevent germ spread.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Explained current promotional information and items to patrons.
• Packaged menu items into bags or trays and placed drink orders into carriers.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.