AMY PIXTON
RESERVOIR,AUSTRALIA
Summary
Dynamic and accomplished results-driven Team Location Manager with over 10 years of demonstrated experience in driving results. Professional with highly meticulous and organized nature, providing guidance and instruction to a working group in reference to project requirements.
Knowledgeable with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.
Overview
13
13
years of professional experience
Work History
NEW ESTATES CONSULTANT
State Trustees
01.2024 - 10.2024
- Manage telephone/web based enquiries conversion to possible sales allocations
- Administration - Client records relevant CRM platform
- Compiling information required to help State Trustees assess acceptance of administration of an estate
- Stakeholder Engagement - Liaises with Funeral Directors/Hospital/Coroners Office in prescribed timelines for an estate
LOCATION MANAGER
LePine/White Lady Funerals
08.2016 - 10.2023
- Results driven manager of Funeral Directors
- Able to assist team members with their organisational skills
- Ensuring all team members are performing the daily work duties at their highest standards
- Team Building, Support of all members
- L&D of new staff, and ongoing training of staff
- Debt Management
- KPI reporting to team in team meetings
- Conflict resolution
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
DONOR SERVICES
Australian Red Cross Blood Service
04.2013 - 05.2016
- Donor Services, Australian Red Cross Supervising Completing blood donations
- Ensuring the safety at all times for donors and staff
- Actively recruiting for donors to sign up and continue to come back to donate
- Completing stocktake
- Completing workplace inspections
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
TEAM LEADER
Australian Air Express
06.2011 - 03.2013
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Supported Team Leaders in call centre environment in operational improvements and resolution of problems to deliver excellent service
- Planned and executed next flight program within a team of 15
- Led team of 15 in the Next Flight Division and engaged in delivering assistance to customer service department on daily basis
Education
BUSINESS MANAGEMENT -
Greg Bailey
01.2011
Certificate III - Education
Greg Bailey
01.2000
VCE -
Gladstone Park Secondary School
01.1996
Skills
- Conflict resolution
- MS Office
- KPI reporting
- Problem-solving
- Attention to detail
- Client relationships
- Integrity and honesty
- MS office
- Analytical thinking
- Customer relationship management
- Time management
- Client engagement
References
- Sophie Andripoulos, State Trustees, 0433547014
- Megan Jacobs, Invocare, 0418581929
Timeline
NEW ESTATES CONSULTANT
State Trustees
01.2024 - 10.2024
LOCATION MANAGER
LePine/White Lady Funerals
08.2016 - 10.2023
DONOR SERVICES
Australian Red Cross Blood Service
04.2013 - 05.2016
TEAM LEADER
Australian Air Express
06.2011 - 03.2013
Certificate III - Education
Greg Bailey
VCE -
Gladstone Park Secondary School
BUSINESS MANAGEMENT -
Greg Bailey
Similar Profiles
Lauren SicilianoLauren Siciliano
Financial Services Administrator at State TrusteesFinancial Services Administrator at State Trustees
Trent StevensonTrent Stevenson
Personal Financial Consultant at State Trustees LimitedPersonal Financial Consultant at State Trustees Limited
Sonny OhSonny Oh
Manager, Contracts & Procurement at State Trustees LimitedManager, Contracts & Procurement at State Trustees Limited