Amy Polendakis
Melbourne,VIC
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Maintains focus and positive attitude in stressful situations and high-volume environments. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
The Mckinnon Hotel
08.2022 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted new customers, discussed specials, and took drink and food orders.
- Ran food in a timely matter
- Worked in the bar making drinks, cocktails and coffee
Waitress
Hunky Dory
10.2021 - 03.2022
- Took food and drink orders (phone orders included)
- Ran food
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cleaned and reset tables
- Used POS system
Waitress
Cafenatics
01.2021 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Ran food
- Used POS systems
- Worked with a coffee machine
Cashier
Coles
07.2019 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Fashion Design - Fashion Design
Whitehouse Institue of Design
Melbourne, VIC09.2025
High School Diploma -
McKinnon Secondary College
McKinnon, VIC11.2022
Skills
- POS Processing
- Restaurant Operation
- Service Quality
- Alcoholic Beverage Service
- Recommend Menu Items
- Process Payments
- Cool Under Pressure
- Excellent Memory
- Product Display
Timeline
Restaurant Waitress
The Mckinnon Hotel
08.2022 - 09.2023
Waitress
Hunky Dory
10.2021 - 03.2022
Waitress
Cafenatics
01.2021 - 09.2023
Cashier
Coles
07.2019 - 10.2021
Bachelor of Fashion Design - Fashion Design
Whitehouse Institue of Design
High School Diploma -
McKinnon Secondary College
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