Amy Potter
Brookdale,WA
Summary
Results-driven administrator recognized for exceptional productivity and effective task execution. Expertise in customer service management, conflict resolution, and operational enhancement. Strong communication, teamwork, and adaptability skills contribute to seamless operations in dynamic environments. Dedicated to providing outstanding service and support.
Overview
8
8
years of professional experience
Work History
G4S Australia
Site Administrator & Communications Officer
Perth, WA
08.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Service Officer APS4
Adecco - Services Australia
Perth, WA
02.2018 - 08.2021
- Assisted clients with service inquiries and resolved issues effectively.
- Coordinated communication between clients and internal teams for service delivery.
- Managed documentation and ensured compliance with service standards and policies.
- Processed applications and maintained accurate client records in the database.
- Adhered to company policies when dealing with customers or resolving issues.
- Developed strategies for improving customer service quality.
- Maintained accurate records of customer interactions and transactions.
Education
Some College (No Degree) - Business Administration And Management
Career Academy
Perth, WASome College (No Degree) - Diploma of Leadership And HR Management
Career Academy
Perth, WA06-2026
Skills
- Security operations
- Project management
- Resource management
- Budget administration
- Risk assessment
- Data analysis
- Time and resource optimization
- Staff allocation
- Stakeholder engagement
- Team collaboration
- Conflict resolution
- Coaching and mentoring
- Training delivery
- Performance analysis
- Quality management
- Staffing
- Customer service
- Leadership
- Critical thinking
- Time management
- Communication skills
- Risk assessment
- Leadership
Affiliations
- Volunteer - Multiple roles for the Armadale JFC including President, Administrator and Treasurer
Timeline
G4S Australia
Site Administrator & Communications Officer
08.2021 - Current
Service Officer APS4
Adecco - Services Australia
02.2018 - 08.2021
Some College (No Degree) - Business Administration And Management
Career Academy
Some College (No Degree) - Diploma of Leadership And HR Management
Career Academy