Amy Reuter
Blacktown
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Specialist Services
04.2025 - Current
- Managed patient scheduling and coordination to optimize clinic operations.
- Processed insurance claims and verified patient eligibility efficiently.
- Maintained electronic health records with attention to detail and accuracy.
- Assisted patients with inquiries, ensuring a positive experience and clear communication.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- CRM proficient and Profile.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Support Worker
Bolton Clarke
08.2024 - 04.2025
- Maintaining detailed records of services performed
- Conducting home visits to assess client needs
- Following care plan and directions to administer medications
- Improving patient outlook and daily living through compassionate care
- Monitoring health and well-being of clients and reported significant health changes
Customer Journey Coordinator
Metro Trains Sydney
03.2024 - 08.2024
- Managing first response incidents
- Adherence to rail safety standards at all times
- Exceptional customer service in a challenging, fast paced environment
- 24/7 rotating 12-hour shifts
- Autonomous working within a collaborative team
Administration & Office Support
KinCare
01.2021 - 01.2023
- Preparation of ID cards for new starters
- Addressing and escalating support calls via phone, email and service software
- Experience with Windows operating system & Microsoft Office suite
- Troubleshooting and documentation for office staff
- Stationary supply audits and ordering
Admin Reception & Customer Service
Fresenius Medical Care Holdings Inc.
12.2018 - 07.2019
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
Sales Assistant
Liqourland
02.2016 - 10.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate III - Aged Care
Individualised Support
01.2021
Certificate III -
Business Admin
01.2018
Certificate III - undefined
Retail Supervision
01.2015
Skills
- Active Listening
- Courteous Demeanour
- Attention to Detail
- Positive and Professional
- Housekeeping and laundry
- Daily living support
- Clean driving record
- Attention to detail
- First aid and CPR
- Documentation and reporting
- Documentation
- Critical thinking
- Relationship building
References
Available on request
Qualifications And Education
- Certificate III in Business Admin, 2018
- Certificate III in Individualised Support, 2021
- Certificate III in Retail Supervision, 2015
- Police check, working with children check, NDIS clearance
- First Aid/CPR
Timeline
Medical Receptionist
Specialist Services
04.2025 - Current
Support Worker
Bolton Clarke
08.2024 - 04.2025
Customer Journey Coordinator
Metro Trains Sydney
03.2024 - 08.2024
Administration & Office Support
KinCare
01.2021 - 01.2023
Admin Reception & Customer Service
Fresenius Medical Care Holdings Inc.
12.2018 - 07.2019
Sales Assistant
Liqourland
02.2016 - 10.2018
Certificate III - undefined
Retail Supervision
Certificate III - Aged Care
Individualised Support
Certificate III -
Business Admin