Amy Richardson

• Instructing riders of a wide range of abilities and ages in all aspects of horsemanship
• Schooling of horses and ponies
• Organisation of scheduling and bookings

• Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and [Animal].
• Fielded phone calls from pet owners, answered questions and took messages that would be left for the veterinarians on staff.
• Inputted data from pet records and office visits into the computer system using [Type of Software].
• Maintained the office and the waiting room so that common areas were clean at all times. 
• Oversaw daily office operations for staff of [Number] employees.
• Coordinated office inventory by restocking supplies and placing purchase orders.
• Trained new employees on multiple medical billing programs and data entry software.
• Corresponded with clients through email, telephone, or postal mail.
• Oversaw inventory and office supply purchases.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
• Located, checked in and pulled medical records for appointments and incomplete patient charts.
• Answered telephone inquiries from clients, vendors and the public.
• Assessed urgency and priorities before accepting or declining appointments.
• Contacted patients regarding unpaid and underpaid accounts to resolve any issues.

• Mustering, milking, feeding and general care of goats
• Hygiene of milking shed and milking procedures
• Making of different cheese products
• Packaging, storage and transport of dairy products
• Sales and deliveries of dairy products at farmers markets and restaurants

• Instructing riders of a wide range of abilities and ages in all aspects of horsemanship
• Schooling of horses and ponies
• Management of staff, coordinating team work and stable duties
• Nutrition, management and general care of riding school horses

• Managed complex surgical procedures for optimal results, ensuring the welfare of animals under my care.
• Advised clients on end-of-life care options, providing compassionate support during emotionally challenging times.
• Mentored veterinary students during clinical rotations, guiding them through real-world scenarios and offering valuable insights into the profession.
• Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
• Treated emergency cases that required immediate attention, stabilizing critical patients before referral to specialized facilities when necessary.
• Contributed to successful clinic operations by collaborating with colleagues on case management and maintaining detailed records.
• Developed client relationships by providing compassionate care, building trust in our practice''s services.
• Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in a range of species

• Nutrition, management and care of throughbreds in a racing environment
• Slow and fast exercise work for horses of various levels of training and fitness
• Handling of racehorses in training and racing environments
• Race day strapping of racing horses
• Assisting in the training process of young, unbroken throughbreds
• Preparations of yearling horses for sales
• Handling of broodmares and foals
• Handling of colts and young stallions 

Cleaning duties (cages, floors, veterinary equipment)

Animal Handling (dogs, cats, birds, rabbis, mice, ferrets)

Dog grooming

Doctor of Veterinary Medicine