Amy Roberts
Summary
Seasoned Business Analyst offering 16 years of Financial industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
19
19
years of professional experience
Work History
Business Analyst
Westpac Banking Group
Sydney
06.2017 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Utilised my technical and business knowledge to efficiently analyse and communicate between stakeholders and project teams
- Assisted in the development of high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis to identify areas of improvement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
Senior Test Analyst
Westpac Banking Group
Sydney, NSW
09.2012 - 06.2017
- Supported successful product launches with thorough end-to-end testing of all features and components.
- Managed offshore and local teams of testers to provide quality test results.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Assisted in identifying root cause issues in document coding
- Enhanced software quality by identifying and resolving critical defects before product release.
- Provided comprehensive reporting of test results to stakeholders, enabling informed decision making.
Test Analyst
Westpac Banking Group
Sydney, NSW
02.2006 - 09.2012
- Software tester for financial planning software, assisting in maintaining and generating test cases
User Acceptance Tester
Westpac
Sydney, NSW
09.2005 - 12.2005
- Assisted with the testing of a software package developed for Financial Planners
- Responsibilities include gaining knowledge of the testing process, attending progress meetings, analyzing enhancements and writing test plans, implementing test cases, reporting bugs and defects, communicating with developers and business users.
Database Design
Dooleys Lidcombe Catholic Club
August 2002, February 2003
- Created a client relationship management database system to monitor visitors to the club
- Responsibilities include planning the system, using Microsoft Access and SQL to create the database, liaising with club manager and floor staff, providing written reports, doing a presentation to staff.
Education
Bachelor of Science - Mathematics And Computer Science
University Of Technology, Sydney
Sydney, NSW01.2004
Bachelor of Science in Mathematics -
University of Technology, Sydney
Sydney, NSW01.2001
Skills
Workflow Analysis
Microsoft Office Suite
Error checking/editing
Requirements Gathering
Business Process Mapping
SQL Proficiency
Quality Assurance
Stakeholder Management
References
- Cassie Howden
Hobbies and Interests
- Travel
- Amateur Theatre
- Reading
- History
- Meditation
Hobbies
Member of The Genesian Theatre - FOH Manager, Board Member, and various back stage roles.
Timeline
Business Analyst
Westpac Banking Group
06.2017 - Current
Senior Test Analyst
Westpac Banking Group
09.2012 - 06.2017
Test Analyst
Westpac Banking Group
02.2006 - 09.2012
User Acceptance Tester
Westpac
09.2005 - 12.2005
Database Design
Dooleys Lidcombe Catholic Club
Bachelor of Science - Mathematics And Computer Science
University Of Technology, Sydney
Bachelor of Science in Mathematics -
University of Technology, Sydney