Amy Robertson
Wheeler Heights,Australia
Summary
- Enthusiastic tour guide with a passion for cultivating unforgettable travel experiences.
- Passion for horses and working outdoors
- Enthusiastic in sharing my passion and education of horses with customers/clients
- Hard worker, eager to learn new skills and experience new adventures
Overview
4
4
years of professional experience
Work History
Horse Riding Trail Guide
Glenworth Valley Outdoor Adventures
06.2022 - Current
- Enhance guest experiences by providing informative and engaging trail tours.
- Collaborate with other tour guides to provide comprehensive and enjoyable experience.
- Ensure the safety of all participants through thorough pre-tour briefings, assisting riders mount and attentive guidance during trails.
- Utilize effective communication and problem-solving skills to quickly resolve customer issues.
- Educate visitors about local flora and fauna through engaging presentations at designated stops along the trails.
- Build personal relationships with guests to promote positive experiences.
- Guided groups of up to 9 people on scheduled tours (up to 14 with another guide)
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
- Provide first aid assistance when necessary, applying appropriate care measures until professional help arrives if needed.
- Catching, grooming, saddling and feeding horses at the start of the day.
- Untacking and washing horses down at the end of the day.
- Attending to other duties around the property, e.g cleaning tack, fixing fences/setting paddocks.
- Bringing horses in at the start of the day with basic skills on a motorbike including running them out at the end of the day.
- Clean amenities
- Check-in customers/clients
- Dealing with unexpected horse behaviour
- Attention to horses health/wellbeing
- Experience in riding young horses
Volunteer
Glenworth Valley Outdoor Adventures
09.2019 - 06.2022
- Assisted tour guide on trail rides
- Followed instructions when given
- Presented horses to customers/clients
- Mucked out yards
- Assisted with general help around the property.
- Weekends only whilst at high school
Stable Hand
MC Equestrian
12.2019 - 05.2022
- Feeding horses
- Planned and assisted turnout
- Rugging horses
- Mucking out 40+ stables
- Maintain property e.g weeding, lawn mowing, sweeping
Education
High School Diploma -
Narrabeen Sports High School
North Narrabeen, NSW09.2022
Skills
- Relationship Building
- Safety Procedures
- Onsite tours
- Visitor Registration
- Emergency Response
- First Aid
- Outdoor Communication
- Incident Reports
- Time Management
Timeline
Horse Riding Trail Guide
Glenworth Valley Outdoor Adventures
06.2022 - Current
Stable Hand
MC Equestrian
12.2019 - 05.2022
Volunteer
Glenworth Valley Outdoor Adventures
09.2019 - 06.2022
High School Diploma -
Narrabeen Sports High School
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