AMY ROWE
Brisbane,QLD
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Extend Rehabilitation
Brisbane, QLD
07.2022 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Maintained supply inventory for all clinics across Brisbane, ordering items as needed and stocking treatment rooms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Medical Receptionist/ Administrator
Better Movement Clinic
Toowoomba, QLD
08.2022 - 05.2023
- Creating and editing client files and completing the referral process / faxing capabilities
- Respond to client enquiries via phone, email and in-person, assisting immediately or following up to completion
- Manage Correspondence from Third Party Insurers, referring companies, support staff and clients
- Building professional rapport with our clients by remembering regulars and maintaining polite conversation
- Streamline services via Cliniko by managing the scheduling process for appointments, actioning recall lists and completing the DNA process
- Completing the billing process by creating various invoice types, receiving payment and dispensing invoices as required
- Manage Remittances from Plan Management Companies and other Third Party Insurers
- Proficient in PRODA, NDIA, WorkCover, FEROS, Medicare, and DVA Portals.
- The creation of NDIS Service Agreements/ Entry Contracts and dispensing them to all relevant support staff
- Reconcile Banking and troubleshoot Accounts
Receptionist
Downs Industry Schools Co, DISCO
Toowoomba, QLD
09.2020 - 03.2021
- Responded efficiently to customer concerns, over the phone and in person
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered and redirected phone calls
- Managed a vast variety of spreadsheets including, letters posted, clients called, appointments attended, and finance
- Organized filing system by, putting documents in the appropriate files, keeping files in alphabetical order
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Wilsonton State High School
11.2019
Bachelor of Arts - English Literature and Creative & Critical Writing
The University of Southern Queensland
Skills
- Database Software and Computer Proficiency
- Visitor and Patient Relations
- Front Desk Operations
- Organization and Efficiency
- Correspondence and Record Management
- Administrative and Clerical Support
- Insurance Verification
- Inpatient Care
References
Jessica Quaife,
Senior Receptionist/ Trainer at Better Movement Clinic,
jessicaquaife@icloud.com
Ph: 0421 812 235
Olivia Willimott,
Occupational Therapist at Extend Rehabilitation,
Ph: 0418 198 197
Timeline
Medical Receptionist/ Administrator
Better Movement Clinic
08.2022 - 05.2023
Medical Receptionist
Extend Rehabilitation
07.2022 - Current
Receptionist
Downs Industry Schools Co, DISCO
09.2020 - 03.2021
High School Diploma -
Wilsonton State High School
Bachelor of Arts - English Literature and Creative & Critical Writing
The University of Southern Queensland