AMY ROWE
Brisbane,QLD
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Extend Rehabilitation
Brisbane, QLD
07.2022 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Maintained supply inventory for all clinics across Brisbane, ordering items as needed and stocking treatment rooms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Medical Receptionist/ Administrator
Better Movement Clinic
Toowoomba, QLD
08.2022 - 05.2023
- Creating and editing client files and completing the referral process / faxing capabilities
- Respond to client enquiries via phone, email and in-person, assisting immediately or following up to completion
- Manage Correspondence from Third Party Insurers, referring companies, support staff and clients
- Building professional rapport with our clients by remembering regulars and maintaining polite conversation
- Streamline services via Cliniko by managing the scheduling process for appointments, actioning recall lists and completing the DNA process
- Completing the billing process by creating various invoice types, receiving payment and dispensing invoices as required
- Manage Remittances from Plan Management Companies and other Third Party Insurers
- Proficient in PRODA, NDIA, WorkCover, FEROS, Medicare, and DVA Portals.
- The creation of NDIS Service Agreements/ Entry Contracts and dispensing them to all relevant support staff
- Reconcile Banking and troubleshoot Accounts
Receptionist
Downs Industry Schools Co, DISCO
Toowoomba, QLD
09.2020 - 03.2021
- Responded efficiently to customer concerns, over the phone and in person
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered and redirected phone calls
- Managed a vast variety of spreadsheets including, letters posted, clients called, appointments attended, and finance
- Organized filing system by, putting documents in the appropriate files, keeping files in alphabetical order
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Wilsonton State High School
11.2019
Bachelor of Arts - English Literature and Creative & Critical Writing
The University of Southern Queensland
Skills
- Database Software and Computer Proficiency
- Visitor and Patient Relations
- Front Desk Operations
- Organization and Efficiency
- Correspondence and Record Management
- Administrative and Clerical Support
- Insurance Verification
- Inpatient Care
References
Jessica Quaife,
Senior Receptionist/ Trainer at Better Movement Clinic,
jessicaquaife@icloud.com
Ph: 0421 812 235
Olivia Willimott,
Occupational Therapist at Extend Rehabilitation,
Ph: 0418 198 197
Timeline
Medical Receptionist/ Administrator
Better Movement Clinic
08.2022 - 05.2023
Medical Receptionist
Extend Rehabilitation
07.2022 - Current
Receptionist
Downs Industry Schools Co, DISCO
09.2020 - 03.2021
High School Diploma -
Wilsonton State High School
Bachelor of Arts - English Literature and Creative & Critical Writing
The University of Southern Queensland
Similar Profiles
Catherine YoungCatherine Young
Inbound Call Center Representative at M.A.P. Communications (Extend Communications)Inbound Call Center Representative at M.A.P. Communications (Extend Communications)
KENNEDY JONESKENNEDY JONES
Entrepreneur/Business Owner at Extend It LashEntrepreneur/Business Owner at Extend It Lash
Jason LeedsJason Leeds
Technical Sales Manager at ExtendTechnical Sales Manager at Extend
Maria Siidi RandaruMaria Siidi Randaru
Waitress Trainer at F-hooneWaitress Trainer at F-hoone
Temujin HollowayTemujin Holloway
Customer Service Role at Orana Meat GroupCustomer Service Role at Orana Meat Group