Amy Sandoval
Preston,VIC
Summary
Dynamic and adaptable engineering student with a strong foundation in customer support, technical troubleshooting, and service management. Experienced in factory settings, bringing hands-on knowledge of industrial processes and optimization.
Overview
8
8
years of professional experience
Work History
Factory Production Worker
Cuveé Chocolate Factory
Carrum Dows, VIC
10.2023 - Current
- Monitored production processes to ensure quality standards were met while minimizing waste.
- Maintained accurate records of production data including quantities produced, batch numbers and dates.
- Followed safety protocols while operating equipment and handling materials.
Service Desk Specialist
Rio Bravo Systems
07.2021 - 08.2023
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Implemented best practices for incident resolution processes based on ITIL standards.
- Installed, configured, and maintained hardware and software applications on user systems.
Technical Support Agent
Teleperformance
01.2021 - 07.2021
- Provided technical assistance to customers via phone, email and online chat.
- Managed multiple customer requests simultaneously while maintaining a high level of customer service.
- Diagnosed complex technical problems related to computer networks, systems and applications.
Waiter, Cashier, and Bartender
Doña Elda (Restaurant)
12.2017 - 01.2021
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Trained new team members in cash register operation, stock procedures and customer services.
Housekeeper
Housekeeping & Cleaning Services
05.2016 - 11.2017
- Executed deep cleaning of rental condominiums, ensuring meticulous attention to detail and guest satisfaction
- Managed inventory and restocked supplies to maintain optimal amenities for guests
- Executed comprehensive sanitizing tasks to ensure and maintain high cleanliness and hygiene standards.
Education
Industrial and Systems Engineering - Industrial Production & Information Technologies
TecMilenio University
Nuevo Leon, Mexico05.2024
IT Technician - MOS Specialist -
CECATI
Nuevo Leon, Meexico01.2019
Skills
- Fluent in Spanish
- IT Support & Troubleshooting
- Microsoft Office Suite
- Fast-paced environment adaptability
- Effective communication skills
- Documentation & Reporting
- Customer Service
- Adaptability to varied roles
- Cash handling accuracy
- Inventory Management
- Teamwork and Collaboration
Timeline
Factory Production Worker
Cuveé Chocolate Factory
10.2023 - Current
Service Desk Specialist
Rio Bravo Systems
07.2021 - 08.2023
Technical Support Agent
Teleperformance
01.2021 - 07.2021
Waiter, Cashier, and Bartender
Doña Elda (Restaurant)
12.2017 - 01.2021
Housekeeper
Housekeeping & Cleaning Services
05.2016 - 11.2017
Industrial and Systems Engineering - Industrial Production & Information Technologies
TecMilenio University
IT Technician - MOS Specialist -
CECATI
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