Amy Scarcella

· Delivered high standard of customer service in person, over the phone, and via email

· Demonstrated effective communication and professionalism

· Managed time efficiently in a high-volume gym

· Responsible for closing the gym and completing end-of-day duties.

· Directed guests and appointments to fitness consultants to increase membership enrolments.

· Sorted, received, and distributed mail correspondence between departments and personnel.

· Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.

· Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.

· Organized, maintained and updated information in computer databases.

· Collected cash and EFT payments, processed transactions and updated relevant records.

· Administered first aid assistance when required, ensuring the safety and well-being of gym members.

· Checked members into gym by scanning badges.

· Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

· Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.

• Trained at Ferntree Gully Eagles Football Club during the winter season.
• Provided first aid when required throughout the season

• Overlooked and managed a large team across multiple departments within a large-scale department store
• Developed problem-solving skills and effective communication with others
• Coordinated numerous staff with different shift times
• Navigated computer-based administrative systems
• Deescalated disgruntled customers and ensured a pleasant shopping experience
• Closed the store and completed end-of-day duties.
• Established team priorities, maintained schedules and monitored performance.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained and mentored new and existing staff to achieve best practices.

● Worked as a retail assistant across various departments

● Excelled in shop floor assistance, decanting, online orders, checkouts, and service desk, valued for my versatility

● Gained a team leader role in the decant department

● Led a team to meet expected targets

• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Assisted with inventory counts and stocking of merchandise.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Operated register to process payments and collect cash payment for order totals.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.