Amy Selway
Griffin,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Catering Assistant
Breakfast Creek Hotel
2 Kingsford Smith Drive, Albion, Qld
10.2006 - 12.2011
- Greeted and welcomed all hotel guests with a smile.
- Processed customers orders in a timely manner
- Processed payment for orders taken
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Contributed to increased sales through upselling additional catering services during client consultations.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Functions Supervisor
Breakfast Creek Hotel
2 Kingsford Smith Drive, Albion, Qld
10.2006 - 12.2011
- Greeted and welcomed all hotel guests with a smile.
- Accommodated guests’ requests for [Request] and [Request].
- Executed an average of [Number] prompt wake-up calls each morning.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Reviewed account information and charges with guests during check-out.
- Collaborated with maintenance and housekeeping to [Goal achieved].
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Solicited feedback through follow emails to determine levels of customer satisfaction
- Updated team members about changes to functions
Skills
- Service-oriented
- Event planning and coordination
- Hospitality background
- Courteous
- Computer Knowledge
- Food and beverage services
- Events Pro Knowledge
- Guest satisfaction specialist
- Efficient
- Quality assurance
- Team building
Timeline
Catering Assistant
Breakfast Creek Hotel
10.2006 - 12.2011
Functions Supervisor
Breakfast Creek Hotel
10.2006 - 12.2011
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