Summary
Overview
Work History
Education
Skills
Timeline
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AMY Conroy

AMY Conroy

Kariong,Australia

Summary

I am a seasoned project manager with a client centric and focused lens. Working across varied business units in financial services over the last decade, I prioritise client and stakeholder satisfaction above all else. I have a passion and energy for advocating for the voice of the client and utilising data and insight to help strengthen relationships between stakeholders and their clients.

Overview

9
9
years of professional experience

Work History

CLIENT EXPERIENCE AND LISTENING MANAGER

PwC
03.2024 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of client feedback into product development processes.
  • Communicated with Priority accounts managers, industry leaders and Pursuits and Proposals team to provide an eye and ear on the market.
  • Championed data driven decision making by utilising analytics to identify trends in the market, and using client feedback data to identify areas of improvement, resulting in continuous enhancement of the client experience and journey
  • Improved response times by working with team to create and launch confidential feedback forms to assist with volume and quality of notes.
  • Volunteered for the Clients and Markets People Council to assist in uplifting team culture at PwC.

PROPOSAL COORDINATOR/MANAGER

PwC
03.2022 - 03.2024
  • Managed all aspects of proposal production, including formatting, editing, proofreading, and ensuring adherence to PwC Brand guidelines.
  • Enhanced proposal success rates by streamlining the coordination process and implementing effective communication strategies.
  • Advocated for Voice of the Client, utilising to help create personalised and bespoke value adds to each response.
  • Increased win rate with compelling, persuasive writing tailored to each client''s unique needs and requirements.
  • Promoted to Proposals Manager.

OPERATIONS CO-ORDINATOR

Grant Thornton Australia – Specialist Tax National Team
04.2021 - Current
  • Managing the status of over 250 active clients and leads
  • Proposal writing and finalization, working with clients and targets to put together strategic discussions, as well as refer work across other service lines
  • Integrating new processes including integration of team pipeline to Salesforce
  • Webinar and campaign creation and planning, script writing

TEAM PERSONAL ASSISTANT

Finity Consulting
11.2019 - 03.2021
  • Contributed work on marketing emails, subscription list management, and project rollout for new software
  • Invoicing and billing with 15 billing managers and extensive diary management for 8 Principals
  • Preparing secure documents, letters, presentations and reports for Partners, Executives and Board Members

EXECUTIVE ADMINISTRATION ASSISTANT/EXECUTIVE COORDINATOR

BDO Australia
02.2018 - 07.2019
  • Working within the Executive team of the Office Managing Partner, Grant Saxon
  • Diary and meeting scheduling and inbox management
  • Monthly billings and invoicing to clients and managing the internal monthly newsletter

OFFICE ADMINISTRATOR, LICENSING AND SALES REPRESENTATIVE

Objectif Lune Asia
07.2016 - 02.2018
  • Organising international conference calls and meetings
  • Booking cooperate travel and organising itineraries
  • Processing purchase orders and generating invoices

Education

Diploma - Tourism

Martin College Darlinghurst
07.2013

Skills

  • Customer Relationship Management
  • Customer Satisfaction (CSAT)
  • Data Visualisation
  • Project Management
  • Proposal Writing
  • PowerBI
  • Salesforce
  • Alteryx
  • Team Management

Timeline

CLIENT EXPERIENCE AND LISTENING MANAGER

PwC
03.2024 - Current

PROPOSAL COORDINATOR/MANAGER

PwC
03.2022 - 03.2024

OPERATIONS CO-ORDINATOR

Grant Thornton Australia – Specialist Tax National Team
04.2021 - Current

TEAM PERSONAL ASSISTANT

Finity Consulting
11.2019 - 03.2021

EXECUTIVE ADMINISTRATION ASSISTANT/EXECUTIVE COORDINATOR

BDO Australia
02.2018 - 07.2019

OFFICE ADMINISTRATOR, LICENSING AND SALES REPRESENTATIVE

Objectif Lune Asia
07.2016 - 02.2018

Diploma - Tourism

Martin College Darlinghurst

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