Amy-Louise Smirniotis

• Carried out day-to-day duties accurately and efficiently.
• Maintained floor cleaning and sweeping during Senior Basketball matches and Grand-Final matches
• Worked independently with minimal supervision.
• Recording and editing Senior Basketball matches and Grand-final matches.
• Organizing fundraising and selling raffle tickets for various charities and organizations.

• Assist in the supervision of children during activities.
• Organize work stations for children.
• Assist children with their lunches and toilet breaks.
• Supervise groups when playing outside.
• Maintained clean, neat and operational facilities to serve all program needs.
• Gained knowledge and experience working with children in educational setting.

• Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
• Answered telephone calls to provide information and schedule new appointments.
• Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
• Prepared clients for hair cuts and styles with soothing shampoo work.
• Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.

• Good customer service skills and ensure that I provide a level of service that customers leave with a good experience.
• Ensure working area is clean and safe for both team members and customers.
• Work with team on decision making - Communicating with other team members and ensuring working together to achieve business goals.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Helped customers manage large purchases by collecting items from shelves and storage locations and join reward programs.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Assisted customers with prompt and polite support in-person and via telephone.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Approached browsing customers to initiate conversations to determine buying preferences and Informed customers of current store promotions to encourage additional sales purchases.
• Issued receipts and processed refunds, credits or exchanges, Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

• Learned all required tasks quickly to maximize performance and worked different stations to provide optimal coverage and meet production goals.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Work with team on decision making - Communicating with other team members and ensuring working together to achieve business goals.

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Studied at Kilbreda College from 2015 (Year 7) to 2018 (Year 10).

Studied at Sandringham College from 2019 (Year 11) to 2020 (Year 12).

Enrolled March 2020