Amy Snyder

• Relocated from Gold Coast to Hamilton Island to work a summer position in Hospitality at various outlets across the island mainly based at the Hamilton Island Airport Bar
• Operated and maintained espresso machines to create beverages.
• Presented attractive food displays to advertise options for potential customers.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Controlled line and crowd with quick, efficient service.
• Reset dining area tables between customers by clearing tables and wiping down surfaces
• Engaged in conversations with guests while they waited for their food and/or beverages
• Tracked flight delays, announcing related impacts to customers waiting at airport bar.

This position tested my skills of working in a high pressure environment. The ski mountain had an extreme coffee rush every morning. I controlled lines and crowds with quick, efficient and quality service. I pride myself in my coffee skills although, I would love to further expand my latte art knowledge.

• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Minimised spoilage with proper use of first-in-first-out stock procedures.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Used POS system to accurately enter orders and process payments.
• Listened carefully to customer requests and created personalised, delicious beverages, which improved sales.
• Built rapport with regular customers to promote customer satisfaction.

• Maintain case notes to document client progress and condition
• Perform household chores to promote cleanliness, safety, and livability
• Help clients with bathing, dressing, and grooming to avoid skin breakdown and infections
• Assist clients with moving in and out of beds, baths, wheelchairs, and automobiles
• Provide companionship throughout the day, engaging clients in conversation and activities
• Administer medications following patient medication regime
• Cook healthy, balanced meals and snacks to meet the individual client's dietary needs.

• Followed hygienic food and beverage handling procedures to comply with state food safety regulations
• Ground and blended coffee beans, brewed coffee and tea, prepared sandwiches, and served items to customers
• Reduced customer wait times by quickly operating the sales register
• Trained in BOH, FOH and McCafe Barista service stations to offer skilled support during rush periods
• Kept draw balanced by accurately processing cash, debit and credit payments
• Used daily task lists to prepare ingredients, start-up or shut down equipment and service stations, and clean kitchen areas.