Amy Sousan
Guildford,NSW
Summary
I seek a Retail focused role of the sale of Cosmetic and skin care that allows me to utilize all my skills and knowledge. I have over ten years of experience in customer-focused roles, as well as makeup/skincare experience, with both applying and recommending products.
I am willing to learn new skills and gain further experience in any field that will allow me to learn and grow. I am an adaptive learner and hardworking; I am determined and can work well in a team environment and as an individual. I can communicate effectively with others professionally to achieve the best outcome possible for both the client and the business.
Overview
11
11
years of professional experience
Work History
Pharmacy Assistant
Merrylands Priceline Pharmacy
NSW
05.2022 - Current
- Customer service / General assistance with daily pharmacy activities
- Supervise and train new employees in customer service
- Organising a variety of stock, including medication, cosmetics, hair care, and fragrances, to be ready for the shop front
- Perform routine housekeeping duties
- Identify solutions to customer issues and achieve customer satisfaction
- Providing customers with product recommendations based on their needs and preferences
- Merchandise stock and displays on shop fronts
- Apply point-of-sale handling procedures.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers in feeling relaxed and comfortable with the process.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Recommended, selected and located merchandise based on customer desires.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Ensured that all displays were neat and organized at all times.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Warehouse and Administration Manager
Jah Makeup Studio
NSW
10.2018 - 05.2022
- Read and respond to emails accordingly
- Reviewing enrolment applications
- Packaging cosmetic orders and shipping domestically and internationally
- Entering data for orders to be shipped and tracking them to their location
- Data entry - client details, enrolment applications etc
- Daily studio maintenance - clean and sanitise, inventory check, address client requests
- Scheduling appointments and educational programs
- Assist management with event planning
- Communicate and coordinate with suppliers, customers and vendors
- Manage waiting lists and spreadsheets
- Manage social media accounts.
Retail Salesperson and Bridal Consultant
Rodeo Drive Boutique
NSW
01.2013 - 03.2020
- Welcome customers by greeting them, offering them assistance
- Provide excellent customer service face-to-face and over the phone
- Analyse fabric requirements and recommend appropriate materials and analyse customers for all sizes, and provide consultation on efficient shape
- Directing customers by escorting them to racks and counters
- Providing customers with information on the gowns and accessories
- Process all payments for credit cards and cash and prepare documents for all documents
- Maintain a database of clients and provide information for all customer sales
- Ensure goods are well displayed - in charge of the mannequin display
- Efficiently keeping the shop clean and tidy
- Unpack deliveries, tag, and display goods
- Steam and bag purchases
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Respond quickly and efficiently to requests from the manager.
Education
Melissa Sassine Academy
01.2016
Higher School Certificate -
Granville South Creative & Performing Arts High School
01.2015
Skills
- Customer service skills - ability to identify customer needs and conflict resolution
- Self-motivated, determined, and willing to learn and adapt
- Ability to work in a high-pressure environment
- Ability to work in a socially diverse environment
- Great communication skills (telephone and face-to-face)
- Reliable, flexible, pro-active, and punctual
- Ability to plan and organize events and to achieve a desired outcome
- Sociable, Team Player - able to work well in a team
- Supply Restocking
- Organizing Supplies
- Patient Counseling
- Stocking Inventory
- Stocking Shelves
- Resolving Complaints
- Supply Management
- Operating Register
- Resolving Customer Issues
- Accepting Payments
References
- April Tamotu, Manager, Jah Makeup Studio, 0426 622 646
- Suzy Smith, Management, Rodeo Drive Boutique, 0417 101 276
Affiliations
- Skincare
- Cosmetics
- Fashion
Languages
English
Full Professional
Arabic
Limited
References
References available upon request.
Timeline
Pharmacy Assistant
Merrylands Priceline Pharmacy
05.2022 - Current
Warehouse and Administration Manager
Jah Makeup Studio
10.2018 - 05.2022
Retail Salesperson and Bridal Consultant
Rodeo Drive Boutique
01.2013 - 03.2020
Melissa Sassine Academy
Higher School Certificate -
Granville South Creative & Performing Arts High School
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