Amy Stackman-Vrckoff
Greta,NSW
Summary
Skilled Customer Service Driver with experience in transportation and logistics. Proven skills in route planning, time management, and customer relations. Notable strengths include problem-solving skills, ability to work under pressure, and maintaining professionalism in all interactions. Past roles have demonstrated consistent delivery of high-quality customer service leading to increased client satisfaction.
Overview
9
9
years of professional experience
Work History
Travel Advisor
Hunter Travel Group (Helloworld)
08.2024 - Current
- Helped clients choose travel destinations and packages to improve experience.
- Built custom travel itineraries based on varied client needs.
- Helped coordinate group travel logistics, including accommodations, for smooth trips and better client experience.
- Managed daily bookkeeping tasks across accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Kept client communication active throughout booking process to support strong relationships and satisfaction.
- Researched and compared new travel products and services to support accurate recommendations.
- Received customer payments by cash, check, and credit card to pay company invoices.
- Worked with suppliers to obtain competitive rates and exclusive deals.
- Completed post-trip follow-ups to collect feedback and support service improvements.
- Trained junior staff on travel consulting best practices and customer service.
- Prepared invoices for customer purchases and expense reports for business travelers.
- Reconciled bank statements, ledger accounts, and general accounting records.
- Supported month-end close tasks and maintained supporting documentation.
- Communicated with vendors and staff regarding billing, payments, and account issues.
Administration
Batrium
01.2024 - 08.2024
- Coordinated meetings and scheduled appointments for staff effectively.
- Streamlined daily office operations, enhancing organization of filing systems.
- Processed incoming and outgoing correspondence, ensuring accuracy and efficiency.
- Answered phone calls, responded to emails, and routed incoming mail efficiently.
- Resolved client and vendor inquiries promptly through effective communication.
- Managed inventory of office supplies, ordering materials consistently.
- Supported data entry in company databases with a focus on detail.
- Prepared vendor and customer documentation by formatting and editing all correspondence.
Crew Member
Hungry Jacks
12.2022 - 12.2023
- Delivered exceptional customer service during peak meal periods, enhancing customer experience.
- Prepared and served food items, ensuring adherence to quality standards for customer satisfaction.
- Operated kitchen equipment while ensuring cleanliness of work areas.
- Collaborated with team members to enhance overall workflow efficiency.
- Processed cash transactions and accurately handled customer orders.
- Assisted in inventory management and restocked supplies.
- Adhered to safety procedures when managing food and equipment.
- Executed opening and closing tasks, including effective workstation setup and thorough cleaning for operational readiness.
Waitress/Kitchen Hand
Pearl River Chinese Restaurant
11.2018 - 07.2022
- Delivered excellent customer service in fast-paced dining environment.
- Guided guests in menu selections and resolved inquiries to enhance dining experience.
- Accurately took orders and promptly entered them into POS system.
- Coordinated with kitchen staff for prompt food delivery, ensuring customer satisfaction.
- Resolved customer complaints professionally, contributing to positive dining experiences.
- Maintained cleanliness and organization of dining areas during service shifts.
- Ensured cleanliness and organization of dining areas during service shifts.
- Trained new staff on restaurant protocols and service standards efficiently.
- Processed customer payments accurately and processed payments with attention to detail.
Sommelier
Mistletoe Wines
11.2020 - 08.2021
- Curated diverse wine selections tailored to customer preferences at renowned retailer.
- Advised customers on wine pairings to enhance dining experiences.
- Conducted tastings and educational sessions to enhance customer wine appreciation and knowledge.
- Developed comprehensive training materials for new staff on wine characteristics and service techniques to ensure consistent service.
Waitress/Kitchen Hand
Suzie's Take-away
07.2017 - 05.2018
- Delivered excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff for timely food delivery to guests.
- Entered orders accurately into POS system to ensure efficient service flow.
- Ensured cleanliness and organization of dining areas throughout service shifts.
- Resolved customer complaints effectively to maintain high satisfaction levels during visits.
- Addressed guest concerns promptly to maintain high service standards.
- Processed cash transactions accurately, contributing to smooth payment experiences.
Education
Diploma - Music Production
TAFE NSW
Newcastle, NSW12-2022
Certificate IV - Music Production
TAFE NSW
Newcastle11-2021
Certificate III - Music Production
TAFE NSW
Newcastle, NSW06-2021
Skills
- Travel itinerary design
- Travel logistics coordination
- Client management
- Staff training
- Organizational skills
- Problem solving
- Effective communication
- Accounting
- Team collaboration
- Stress management
- Quick learner
- Customer service
- Accounts receivable/payable
- Time management
Timeline
Travel Advisor
Hunter Travel Group (Helloworld)
08.2024 - Current
Administration
Batrium
01.2024 - 08.2024
Crew Member
Hungry Jacks
12.2022 - 12.2023
Sommelier
Mistletoe Wines
11.2020 - 08.2021
Waitress/Kitchen Hand
Pearl River Chinese Restaurant
11.2018 - 07.2022
Waitress/Kitchen Hand
Suzie's Take-away
07.2017 - 05.2018
Diploma - Music Production
TAFE NSW
Certificate IV - Music Production
TAFE NSW
Certificate III - Music Production
TAFE NSW