Amy Stewart
The Vines, WA,Australia
Summary
I bring professionalism, loyalty, and discretion to every aspect of my work. With proven leadership and communication skills, I’m passionate about leading teams, building strong relationships, and driving service excellence. I thrive in dynamic environments, staying calm under pressure and adapting quickly to change. My strengths lie in problem-solving, mentoring others, and delivering consistent results aligned with business goals. I’m now seeking a management role where I can make a meaningful impact, support team development, and continue growing both personally and professionally.
Overview
18
18
years of professional experience
Work History
Senior Work Order Coordinator
Downer Group
West Perth, WA
05.2024 - Current
- Coordinated order processing and fulfillment to ensure timely delivery of maintenance works.
- Provide exceptional levels of customer service to all internal and external stakeholders.
- Provide support to the organization in operational support activities.
- Ensure all customer emails received were responded to in a timely and efficient manner in accordance with set response timeframes.
- Managed KPIs through accurate forecasting and reporting.
- Communicated between stakeholders and internal teams to enhance operational efficiency.
- Developed and maintained comprehensive documentation for tracking processes.
- Facilitated training sessions for new staff on order management systems and procedures.
- Implemented process improvements that reduced errors and enhanced customer satisfaction.
- Maintained comprehensive documentation, enabling easy retrieval of information when needed.
- Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
- Contributed significantly towards achieving departmental KPIs through diligent execution of tasks.
- Provided valuable input during process improvement initiatives to further streamline the overall coordination of works
- Maintain data integrity to ensure all documentation is compliance in accordance with Company Policy
Operations Centre Administrator
Downer Group (Spotless)
West Perth, WA
08.2023 - 05.2024
- Management of Work Orders at all stages of the lifecycle
- Taking high volume calls and prompt response to emails
- Liaising with external and internal stakeholders
- Planned and prioritized all work volumes to meet required timelines and desired outcomes
- Coordinate trades attending work orders, site meetings & following up priority responses
- Provide support to Service Delivery Partners via phone and email regarding variations, EOTs and Hold Points
- Responding to escalations and executing in depth complaints, enquiries and defects accordingly to DoC
Owner/Operator
Crave Juice Bar
Tom Price, WA
06.2019 - 12.2022
- Oversaw the daily operations of the business, including head barista role.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Kept records for production, inventory, income and expenses via XERO Accounting.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Managed marketing, bookkeeping, payroll, and advertising functions
- Promotion via social media to maximize brand identity and generate leads
- Communicate with wholesalers and build relationships with suppliers
Owner/Operator
Eco Nut Health Foods
Tom Price, WA
03.2018 - 07.2019
- Maintained company website with up-to-date with product specifications and availability
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner
- Promotion via social media to maximize brand identity and generate leads
- Compile and maintain records, invoices and bookkeeping via Microsoft Office & XERO
- Developed rapport and instilled confidence with clients and suppliers to develop credibility and earn trust.
- Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.
Gym Manager and Personal Trainer
Bodyline Gym - Amy Stewart Fitness
Tom Price, WA
02.2018 - 06.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Choreographing gym classes and specific training programs for clients
- Customer relations, including sales via gym memberships and supplements
- Increased patronage of facilities by restructuring social media efforts.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handling the register including all cash, eftpos and credit sales plus refunds and exchanges
- Account management including reconciling through XERO
Personal Trainer and Nutritional Therapist
Self Employed
Halls Head, WA
06.2013 - 12.2016
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Conducted fitness assessments to track progress and adjust training plans accordingly.
Beauty Therapist
Ella Bache Bondi Junction
Sydney, NSW
04.2010 - 01.2011
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Recommended merchandise based on expert product knowledge and client preferences.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Finalized purchases and processed payments.
Apprentice Beauty Therapist & Receptionist
Karapati Medispa
Double Bay, Sydney, NSW
01.2008 - 04.2010
- Greeted customers and handled payment processes before and after treatments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Scheduled appointments for customers using internal software system.
Education
Bachelor of Science - Criminology
Swinburne University of Tech
Melbourne, VIC01-2030
Diploma of Nutritional Therapy -
The Health Sciences Academy
Online01.2015
Certificate IV in Fitness -
Australian Institute of Personal Trainers
Online01.2014
Diploma of Beauty Therapy - undefined
Ultimo TAFE
Sydney, NSW01.2010
Cert IV in Beauty - undefined
Ultimo TAFE
Sydney, NSW01.2009
School Certificate -
Kildare Catholic College
Wagga Wagga, NSW01.2007
Skills
- High level of verbal and written communication, interpersonal and group presentation skills
- High level computer literacy with experience with Microsoft Office Suite of product
- Ability to set priorities, establish time frames and deliver outcomes
- High-level problem-solving skills
- Highly organized
- Ability to work autonomously and within a team
- Strong knowledge of processes surrounding WA Housing Contract
- Maintains high standards of personal and professional standards
Timeline
Senior Work Order Coordinator
Downer Group
05.2024 - Current
Operations Centre Administrator
Downer Group (Spotless)
08.2023 - 05.2024
Owner/Operator
Crave Juice Bar
06.2019 - 12.2022
Owner/Operator
Eco Nut Health Foods
03.2018 - 07.2019
Gym Manager and Personal Trainer
Bodyline Gym - Amy Stewart Fitness
02.2018 - 06.2019
Personal Trainer and Nutritional Therapist
Self Employed
06.2013 - 12.2016
Beauty Therapist
Ella Bache Bondi Junction
04.2010 - 01.2011
Apprentice Beauty Therapist & Receptionist
Karapati Medispa
01.2008 - 04.2010
Diploma of Beauty Therapy - undefined
Ultimo TAFE
Cert IV in Beauty - undefined
Ultimo TAFE
Bachelor of Science - Criminology
Swinburne University of Tech
Diploma of Nutritional Therapy -
The Health Sciences Academy
Certificate IV in Fitness -
Australian Institute of Personal Trainers
School Certificate -
Kildare Catholic College