Summary
Overview
Work History
Education
Skills
Timeline
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Amy Stewart

The Vines, WA,Australia

Summary

I bring professionalism, loyalty, and discretion to every aspect of my work. With proven leadership and communication skills, I’m passionate about leading teams, building strong relationships, and driving service excellence. I thrive in dynamic environments, staying calm under pressure and adapting quickly to change. My strengths lie in problem-solving, mentoring others, and delivering consistent results aligned with business goals. I’m now seeking a management role where I can make a meaningful impact, support team development, and continue growing both personally and professionally.

Overview

18
18
years of professional experience

Work History

Senior Work Order Coordinator

Downer Group
05.2024 - Current
  • Coordinated order processing and fulfillment to ensure timely delivery of maintenance works.
  • Provide exceptional levels of customer service to all internal and external stakeholders.
  • Provide support to the organization in operational support activities.
  • Ensure all customer emails received were responded to in a timely and efficient manner in accordance with set response timeframes.
  • Managed KPIs through accurate forecasting and reporting.
  • Communicated between stakeholders and internal teams to enhance operational efficiency.
  • Developed and maintained comprehensive documentation for tracking processes.
  • Facilitated training sessions for new staff on order management systems and procedures.
  • Implemented process improvements that reduced errors and enhanced customer satisfaction.
  • Maintained comprehensive documentation, enabling easy retrieval of information when needed.
  • Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
  • Contributed significantly towards achieving departmental KPIs through diligent execution of tasks.
  • Provided valuable input during process improvement initiatives to further streamline the overall coordination of works
  • Maintain data integrity to ensure all documentation is compliance in accordance with Company Policy

Operations Centre Administrator

Downer Group (Spotless)
08.2023 - 05.2024
  • Management of Work Orders at all stages of the lifecycle
  • Taking high volume calls and prompt response to emails
  • Liaising with external and internal stakeholders
  • Planned and prioritized all work volumes to meet required timelines and desired outcomes
  • Coordinate trades attending work orders, site meetings & following up priority responses
  • Provide support to Service Delivery Partners via phone and email regarding variations, EOTs and Hold Points
  • Responding to escalations and executing in depth complaints, enquiries and defects accordingly to DoC

Owner/Operator

Crave Juice Bar
06.2019 - 12.2022
  • Oversaw the daily operations of the business, including head barista role.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Kept records for production, inventory, income and expenses via XERO Accounting.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Managed marketing, bookkeeping, payroll, and advertising functions
  • Promotion via social media to maximize brand identity and generate leads
  • Communicate with wholesalers and build relationships with suppliers

Owner/Operator

Eco Nut Health Foods
03.2018 - 07.2019
  • Maintained company website with up-to-date with product specifications and availability
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner
  • Promotion via social media to maximize brand identity and generate leads
  • Compile and maintain records, invoices and bookkeeping via Microsoft Office & XERO
  • Developed rapport and instilled confidence with clients and suppliers to develop credibility and earn trust.
  • Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.

Gym Manager and Personal Trainer

Bodyline Gym - Amy Stewart Fitness
02.2018 - 06.2019
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Choreographing gym classes and specific training programs for clients
  • Customer relations, including sales via gym memberships and supplements
  • Increased patronage of facilities by restructuring social media efforts.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Handling the register including all cash, eftpos and credit sales plus refunds and exchanges
  • Account management including reconciling through XERO

Personal Trainer and Nutritional Therapist

Self Employed
06.2013 - 12.2016
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Conducted fitness assessments to track progress and adjust training plans accordingly.

Beauty Therapist

Ella Bache Bondi Junction
04.2010 - 01.2011
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Finalized purchases and processed payments.

Apprentice Beauty Therapist & Receptionist

Karapati Medispa
01.2008 - 04.2010
  • Greeted customers and handled payment processes before and after treatments.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Scheduled appointments for customers using internal software system.

Education

Bachelor of Science - Criminology

Swinburne University of Tech
Melbourne, VIC
01-2030

Diploma of Nutritional Therapy -

The Health Sciences Academy
Online
01.2015

Certificate IV in Fitness -

Australian Institute of Personal Trainers
Online
01.2014

Diploma of Beauty Therapy - undefined

Ultimo TAFE
Sydney, NSW
01.2010

Cert IV in Beauty - undefined

Ultimo TAFE
Sydney, NSW
01.2009

School Certificate -

Kildare Catholic College
Wagga Wagga, NSW
01.2007

Skills

  • High level of verbal and written communication, interpersonal and group presentation skills
  • High level computer literacy with experience with Microsoft Office Suite of product
  • Ability to set priorities, establish time frames and deliver outcomes
  • High-level problem-solving skills
  • Highly organized
  • Ability to work autonomously and within a team
  • Strong knowledge of processes surrounding WA Housing Contract
  • Maintains high standards of personal and professional standards

Timeline

Senior Work Order Coordinator

Downer Group
05.2024 - Current

Operations Centre Administrator

Downer Group (Spotless)
08.2023 - 05.2024

Owner/Operator

Crave Juice Bar
06.2019 - 12.2022

Owner/Operator

Eco Nut Health Foods
03.2018 - 07.2019

Gym Manager and Personal Trainer

Bodyline Gym - Amy Stewart Fitness
02.2018 - 06.2019

Personal Trainer and Nutritional Therapist

Self Employed
06.2013 - 12.2016

Beauty Therapist

Ella Bache Bondi Junction
04.2010 - 01.2011

Apprentice Beauty Therapist & Receptionist

Karapati Medispa
01.2008 - 04.2010

Diploma of Beauty Therapy - undefined

Ultimo TAFE

Cert IV in Beauty - undefined

Ultimo TAFE

Bachelor of Science - Criminology

Swinburne University of Tech

Diploma of Nutritional Therapy -

The Health Sciences Academy

Certificate IV in Fitness -

Australian Institute of Personal Trainers

School Certificate -

Kildare Catholic College
Amy Stewart