Amy Stewart
The Vines, WA,Australia
Summary
I bring professionalism, loyalty, and discretion to every aspect of my work. With proven leadership and communication skills, I’m passionate about leading teams, building strong relationships, and driving service excellence. I thrive in dynamic environments, staying calm under pressure and adapting quickly to change. My strengths lie in problem-solving, mentoring others, and delivering consistent results aligned with business goals. I’m now seeking a management role where I can make a meaningful impact, support team development, and continue growing both personally and professionally.
Overview
18
18
years of professional experience
Work History
Senior Work Order Coordinator
Downer Group
05.2024 - Current
- Coordinated order processing and fulfillment to ensure timely delivery of maintenance works.
- Provide exceptional levels of customer service to all internal and external stakeholders.
- Provide support to the organization in operational support activities.
- Ensure all customer emails received were responded to in a timely and efficient manner in accordance with set response timeframes.
- Managed KPIs through accurate forecasting and reporting.
- Communicated between stakeholders and internal teams to enhance operational efficiency.
- Developed and maintained comprehensive documentation for tracking processes.
- Facilitated training sessions for new staff on order management systems and procedures.
- Implemented process improvements that reduced errors and enhanced customer satisfaction.
- Maintained comprehensive documentation, enabling easy retrieval of information when needed.
- Managed high-volume orders for multiple clients, ensuring timely delivery and optimal service quality.
- Contributed significantly towards achieving departmental KPIs through diligent execution of tasks.
- Provided valuable input during process improvement initiatives to further streamline the overall coordination of works
- Maintain data integrity to ensure all documentation is compliance in accordance with Company Policy
Operations Centre Administrator
Downer Group (Spotless)
08.2023 - 05.2024
- Management of Work Orders at all stages of the lifecycle
- Taking high volume calls and prompt response to emails
- Liaising with external and internal stakeholders
- Planned and prioritized all work volumes to meet required timelines and desired outcomes
- Coordinate trades attending work orders, site meetings & following up priority responses
- Provide support to Service Delivery Partners via phone and email regarding variations, EOTs and Hold Points
- Responding to escalations and executing in depth complaints, enquiries and defects accordingly to DoC
Owner/Operator
Crave Juice Bar
06.2019 - 12.2022
- Oversaw the daily operations of the business, including head barista role.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Kept records for production, inventory, income and expenses via XERO Accounting.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Managed marketing, bookkeeping, payroll, and advertising functions
- Promotion via social media to maximize brand identity and generate leads
- Communicate with wholesalers and build relationships with suppliers
Owner/Operator
Eco Nut Health Foods
03.2018 - 07.2019
- Maintained company website with up-to-date with product specifications and availability
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner
- Promotion via social media to maximize brand identity and generate leads
- Compile and maintain records, invoices and bookkeeping via Microsoft Office & XERO
- Developed rapport and instilled confidence with clients and suppliers to develop credibility and earn trust.
- Cultivated deep understanding of market, customer and competitor landscapes to identify growth opportunities.
Gym Manager and Personal Trainer
Bodyline Gym - Amy Stewart Fitness
02.2018 - 06.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Choreographing gym classes and specific training programs for clients
- Customer relations, including sales via gym memberships and supplements
- Increased patronage of facilities by restructuring social media efforts.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handling the register including all cash, eftpos and credit sales plus refunds and exchanges
- Account management including reconciling through XERO
Personal Trainer and Nutritional Therapist
Self Employed
06.2013 - 12.2016
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Conducted fitness assessments to track progress and adjust training plans accordingly.
Beauty Therapist
Ella Bache Bondi Junction
04.2010 - 01.2011
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Recommended merchandise based on expert product knowledge and client preferences.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Finalized purchases and processed payments.
Apprentice Beauty Therapist & Receptionist
Karapati Medispa
01.2008 - 04.2010
- Greeted customers and handled payment processes before and after treatments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Scheduled appointments for customers using internal software system.
Education
Bachelor of Science - Criminology
Swinburne University of Tech
Melbourne, VIC01-2030
Diploma of Nutritional Therapy -
The Health Sciences Academy
Online01.2015
Certificate IV in Fitness -
Australian Institute of Personal Trainers
Online01.2014
Diploma of Beauty Therapy - undefined
Ultimo TAFE
Sydney, NSW01.2010
Cert IV in Beauty - undefined
Ultimo TAFE
Sydney, NSW01.2009
School Certificate -
Kildare Catholic College
Wagga Wagga, NSW01.2007
Skills
- High level of verbal and written communication, interpersonal and group presentation skills
- High level computer literacy with experience with Microsoft Office Suite of product
- Ability to set priorities, establish time frames and deliver outcomes
- High-level problem-solving skills
- Highly organized
- Ability to work autonomously and within a team
- Strong knowledge of processes surrounding WA Housing Contract
- Maintains high standards of personal and professional standards
Timeline
Senior Work Order Coordinator
Downer Group
05.2024 - Current
Operations Centre Administrator
Downer Group (Spotless)
08.2023 - 05.2024
Owner/Operator
Crave Juice Bar
06.2019 - 12.2022
Owner/Operator
Eco Nut Health Foods
03.2018 - 07.2019
Gym Manager and Personal Trainer
Bodyline Gym - Amy Stewart Fitness
02.2018 - 06.2019
Personal Trainer and Nutritional Therapist
Self Employed
06.2013 - 12.2016
Beauty Therapist
Ella Bache Bondi Junction
04.2010 - 01.2011
Apprentice Beauty Therapist & Receptionist
Karapati Medispa
01.2008 - 04.2010
Diploma of Beauty Therapy - undefined
Ultimo TAFE
Cert IV in Beauty - undefined
Ultimo TAFE
Bachelor of Science - Criminology
Swinburne University of Tech
Diploma of Nutritional Therapy -
The Health Sciences Academy
Certificate IV in Fitness -
Australian Institute of Personal Trainers
School Certificate -
Kildare Catholic College