Amy Walker
Regency Downs,QLD
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant shopping experience. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Disability Support Worker
FPC
Regency Downs, QLD
01.2025 - Current
- Provided personal care and support to individuals with disabilities.
- Assisted clients in daily living activities and personal hygiene routines.
- Collaborated with healthcare professionals to develop individualized support plans.
- Assisted in developing self-care skills such as personal hygiene practices.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Administered medication according to doctor's orders and monitored side effects.
Disability Support Worker
Brightview disability services
Regency Downs, QLD
12.2023 - 05.2024
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs.
- Built positive relationships with clients and families.
- Provided daily direct support and direct care to clients with disabilities or disadvantages.
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking.
- Maintained accurate records of client progress using appropriate documentation methods.
- Transported clients to facilitate access to employment, health care, and community life.
- Provided personal care and support to individuals with disabilities.
- Assisted clients in daily living activities and personal hygiene routines.
- Collaborated with healthcare professionals to develop individualized support plans.
- Facilitated social inclusion through community engagement activities.
- Monitored client progress and reported changes to the care team.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Cashier
Woolworths
Regency Downs, QLD
08.2008 - 09.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
- Delivered exceptional customer service at all points of contact.
- Operated the POS system efficiently to ensure accurate transactions.
- Supported other departments within the store by providing assistance when needed.
- Used POS system to complete purchases for customers.
Vegetable Farmer
Qualipac
Regency Downs, Qld
09.2005 - 08.2007
- Implemented safe handling procedures for tools and equipment usage.
- Harvested crops by hand or with the use of machinery in accordance with customer requirements.
- Planned, coordinated and executed crop planting schedules.
Education
High School Diploma -
Laidley state Hight school
Laidley, QLDSkills
- Decision Making Aptitude
- Conflict Resolution
- Professionalism and Courtesy
- Basic Math Competence
- Customer Service Excellence
- Cash Handling Expertise
- Personal care
- Medication administration
- Client transportation
- Community engagement
- Record keeping
- Client assessment
- Relationship building
- Time management
- Housekeeping skills
- Disability services
Certification
- Yellow Card
- CPR
- Blue Card
- Open Driver's License
Availability
Monday 5 till 3
Tuesday 5 till 5
Wednesday 5 till 5
Thursday 5till 5
Friday 5 till 3
Can work weekend but will need to know inadvertent as my kids play sport and show cattle
References
- Tiah Mortenses, Online Personal Shopper, (044) 752-9664, amysummers64@gmail.com
- Luke Thode, Independent Support Worker, (040) 155-0649, lthode01@gmail.com
- Friend, Friend, phone, mail
Timeline
Disability Support Worker
FPC
01.2025 - Current
Disability Support Worker
Brightview disability services
12.2023 - 05.2024
Cashier
Woolworths
08.2008 - 09.2021
Vegetable Farmer
Qualipac
09.2005 - 08.2007
High School Diploma -
Laidley state Hight school