AMY TAKIZAWA
South Melbourne,VIC
Summary
Client Relationship Manager with proven expertise in inventory control and supply chain optimization. Successfully enhanced service quality at Mr. Percival Cafe through efficient supply ordering processes and effective training programs for new employees. Recognized for problem-solving skills that significantly improved customer satisfaction and boosted operational efficiency. Aiming to leverage these strengths in a dynamic hospitality environment to further drive excellence in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HEAD BARISTA / Site Supervisor
Mr. Percival Cafe
Melbourne, VIC
01.2023 - Current
- Handle inventory control, ensuring timely supply orders.
- Ensured seamless onboarding for new employees.
- Created memorable experiences through exceptional service and attention to individual preferences.
- Encouraged additional purchases through effective upselling.
- Managed challenging scenarios, including handling claims and fixing miscommunications.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
BARISTA / ALL-ROUNDER
Ozmosis trattoria & Cafe
08.2022 - 12.2022
- In charge of making all the drink orders in the fast paced environment including cocktails at a large venue where it has up to 100 seats
- Had the keen eye to help around the other team member such as barista, waiters, reception
- Utilized the problem-solving skill to handle complaints
Administrative Assistant
THE ONLY ONE
Tokyo, Japan
07.2020 - 07.2022
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
RECEPTIONIST
BODY ARCHI
05.2021 - 06.2022
- Demonstrated expertise in professional phone etiquette.
- Excelled in welcoming and assisting visitors for inquiries.
- Coordinated appointments and schedules, addressing unexpected cancellations.
- Applied problem-solving to address complaints.
Education
Bachelor of Sociology - BUSINESS MANAGEMENT
Bunka Gakuen University
01.2020
Deakin University English Language Institute - ACADEMIC PURPOSE ENGLISH
Deakin University English Language Institute
01.2019
Skills
- Client Relationship Management
- Welcoming Attitude
- Effective Multi-Tasking
- Time management
- Employee training
- Inventory management
- Problem solving
- Upselling techniques
References
- Shuichiro Takizawa, (+81)080-6546-4970, CEO, THE ONLY ONE
- Jenny Thomson, 0405-516-245, Brand Consultant,
- Leo Kim, Available upon request, Manager, Mr,Percival Cafe
Languages
English
Full Professional
Japanese
Native/ Bilingual
Certification
- Responsibility of serving alcohol (RSA)
Timeline
HEAD BARISTA / Site Supervisor
Mr. Percival Cafe
01.2023 - Current
BARISTA / ALL-ROUNDER
Ozmosis trattoria & Cafe
08.2022 - 12.2022
RECEPTIONIST
BODY ARCHI
05.2021 - 06.2022
Administrative Assistant
THE ONLY ONE
07.2020 - 07.2022
Bachelor of Sociology - BUSINESS MANAGEMENT
Bunka Gakuen University
Deakin University English Language Institute - ACADEMIC PURPOSE ENGLISH
Deakin University English Language Institute
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