Amy Tatt

• Drive customer satisfaction through expert product knowledge, complaint resolution, and proactive communication across multiple retail channels.
• Resolve product issues by assessing damages and determining appropriate compensation.
• Coordinate with internal teams to rectify pricing and description errors reported by customers.
• Recognized with 2 Customer Service Awards for outstanding service and expertise.
• Manage supplier relations and custom order processes while maintaining precise documentation of product issues and resolutions.

• Coordinated festive activities and guest services during peak holiday season, ensuring smooth operations and positive visitor experiences at City of Melbourne events.
• Managed crowd flow and safety protocols while maintaining high standards of customer service, contributing to successful holiday celebrations.
• Worked effectively in diverse teams to deliver memorable holiday experiences, demonstrating strong communication and problem-solving abilities.
• Assisted visitors with inquiries and directions, providing exceptional service while maintaining venue organisation and cleanliness standards.
• Entertaining small children and families in costume while await their visit with Santa.

• Lead creative direction for high-profile projects, including Miss Australia's opera house outfit for Miss International 2017, securing 3rd place recognition.
• Drive business growth through innovative design solutions and strategic partnerships, establishing strong industry presence in custom garment creation.
• Collaborate with suppliers to execute costume details, fostering creative synergy and innovation.
• Resolved problems, improved operations and provided exceptional service.
• Gained strong leadership skills by managing projects from start to finish.

• Streamlined department operations through strategic staff management and performance monitoring, leading to enhanced customer satisfaction and operational efficiency.
• Assessed performance, provided feedback, and improved productivity.
• Resolved customer issues, boosting satisfaction and repeat business.
• Monitored and ensured adherence to key performance indicators (KPIs) for the team, fostering a results-driven environment while maintaining high standards of professionalism and accountability.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Created visual merchandising strategies that enhanced product visibility and customer flow, resulting in improved shopping experience.
• Collaborated with team to achieve sales goals and deadlines, enhancing customer satisfaction.
• Ensured adherence to policies, boosting productivity and safety.
• Executed store opening/closing tasks, maintaining cleanliness and stock levels.
• Managed cash handling and reporting, ensuring accuracy.
• Resolved customer concerns promptly through efficient returns processing and proactive problem-solving, enhancing customer loyalty.

• Coordinated events, ensuring safety and crisis management for large crowds.
• Streamlined costume maintenance operations and performer scheduling systems, ensuring seamless event execution and optimal resource allocation.
• Supported mascot characters with visibility challenges, enhancing guest interaction.
• Prepared venues and coordinated event activities, ensuring seamless execution. Managed large-scale brand events for Disney, Marvel, and Lego, implementing comprehensive safety protocols and crisis management strategies.

• Maintained and repaired theatrical costumes, ensuring durability and authenticity while meeting strict production deadlines for stage performances.
• Streamlined costume maintenance workflow by establishing systematic inspection protocols and preventive care procedures for delicate theatrical garments.
• Implemented specialised cleaning protocols for vintage costumes, cataloguing garment conditions and establishing repair priority systems for period-specific pieces.

• Recruited as Local Crew for Taylor Swift's Reputation Tour, Melbourne Show.
• Coordinated wardrobe organization and styling for live productions, ensuring performers had timely access to costumes while maintaining inventory accuracy.
• Managed costume maintenance, repairs, and quick changes during performances, demonstrating strong attention to detail and time management.

• The Faceless Man (Currently streaming on Amazon Prime).
• Implemented quality control protocols for costume maintenance, resulting in extended garment longevity and reduced replacement costs.
• Mentored junior costume staff, facilitated skill development workshops, and maintained strong relationships with creative teams and performers.
• Designed and executed costume management system for feature film production, streamlining wardrobe tracking and reducing preparation time.

• Engaged with audiences to create memorable experiences at live performances.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• By attending these events in character, I assisted in raising money for various charities:

- Cystic Fibrosis Cricket Match.

- Philip Island Lego Expo (Autism).

- Brickvension (Autism) 2013, 2014 & 2015.

- Good Friday Appeal (Royal Childrens Hospital) 2013 & 2014.

- Ballarat Lego Expo (Autism)

- EB Games Starlight Day (Starlight Foundation).

- 65 Roses Day (Cystic Fibrosis).

- Dymocks Book Day (Literacy Awareness).

- Williamstown Lego Expo (Autism).