Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Tattam

Sydney,NSW

Summary

Highly experienced and hardworking job seeker with a wide variety of skills obtained in multiple customer service based positions. Experienced in providing high quality service while maintaining a cohesive and efficient work environment, especially in fast paced situations.

I have proactively sought out and completed the following four Retail Management courses;

- Retail Fundamentals

- Values of Customer Service

- Introduction to Selling

- Dealing with Difficult Customers

I have also completed extensive food safety training, and attained a variety of certifications including allergen and hygienic practices (attached as appendix A).

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Mavericks
03.2023 - Current
  • Enhanced customer experience by providing friendly and efficient service at the front counter
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Handled both cash and EFTPOS transactions accurately, on a BEPOS till system
  • Resolved customer complaints promptly and professionally, resulting in resolved issues and satisfied guests
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.

Team Member

Grill'd Healthy Burgers
03.2022 - 07.2023
  • Maximized efficiency in the kitchen by organizing workstation and maintaining cleanliness throughout shifts.
  • Enhanced customer satisfaction by preparing high-quality, consistent burgers according to established recipes and specifications.
  • Handled both EFTPOS and cash payments on a Redcat till system
  • Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
  • Consistently followed food safety guidelines to maintain a safe and sanitary workspace for all employees.
  • Supported inventory management by monitoring stock levels and promptly notifying supervisors of shortages or discrepancies.
  • Addressed customer inquiries regarding menu options, providing recommendations based on preferences or dietary restrictions when necessary.
  • Streamlined order preparation by effectively multitasking and prioritizing tasks during peak hours.

Team Member

Boost Juice
12.2021 - 03.2022
  • Streamlined workflow through efficient ingredient preparation and organization.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Handled both EFTPOS and cash payments on a Redcat till system
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
  • Collaborated with team members to optimize productivity during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.

Salon Assistant

Gold Society
12.2019 - 12.2020
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.

Education

High School Diploma -

Kirrawee High
Kirrawee, NSW
09.2025

Skills

  • Customer Service
  • Workplace Safety
  • Cash and EFTPOS Transactions
  • Complaint Resolution
  • Teamwork and Collaboration

Certification

SITHFAB021 - RSA (Responsible Service of Alcohol)


SITXFSA001 - Use Hygienic Practices for Food Safety


FAST00101 - Food Allergen Safety Training


COVID-19 - Food Business Training


Timeline

Team Member

Mavericks
03.2023 - Current

Team Member

Grill'd Healthy Burgers
03.2022 - 07.2023

Team Member

Boost Juice
12.2021 - 03.2022

Salon Assistant

Gold Society
12.2019 - 12.2020

High School Diploma -

Kirrawee High

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Amy Tattam