Amy Taylor

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Centrifuged blood samples as outlined in clinical protocols.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Used personal protective equipment correctly to protect coworkers and patients.
• Tracked collected specimens by initialising, dating, and noting times of collection.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Participated in quality assurance and competency assessment initiatives.
• Packaged and shipped specimens to central lab daily.

• Checked patient insurance, demographic, and health history to keep information current.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Invoiced patients accurately in line with charging guidelines.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.

Currently I am the netball Coordinator for my local junior sports club. I work closely with coaches, parents, league officials, umpiring staff to ensure the smooth running and facilitation of the season.

• Coordinated teams across 4 age groups.
• Ensured uniforms were up to date.
• Liaised with parents.
• Facilitated coaching programs with coaches.
• Liaised with league officials.
• Facilitated umpire rosters.
• Overseen Team numbers.
• Facilitated presentation evenings.
• Ensured insurances and fees were up to date.
• Entered Score sheets into league software.

• Developed and delivered effective and engaging coaching sessions to improve performance.
• Facilitated team building activities and workshops to improve communication, collaboration and productivity.
• Facilitated group coaching sessions and provided individual coaching support.