Amy Thomas
Brisbane
Summary
Dedicated to helping employees develop new skills and become better equipped to perform their job roles, a development professional with a proven track record of improving employee performance and morale. Specializes in using innovative training methods to bring out the best in employees and ensure they are up-to-date with the latest industry trends and advancements. Experienced in developing, delivering, and evaluating employee KPIs, successfully driving organizational improvement initiatives and fostering employee engagement. Proficient in popular learning management systems, skilled in developing engaging training materials. The ultimate goal is to foster a safe and productive work environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Trainer
Jericho & Co
01.2022 - 10.2023
- Developed and implemented effective training programs to meet organizational objectives, resulting in increased sales revenue
- Provided one-on-one coaching sessions with team members to enhance their sales abilities and increase productivity
- Created and delivered engaging presentations that encouraged collaboration and knowledge sharing among teams
- Led a team of 6+ individuals, helping them achieve personal goals and track KPIs
- Managed administrative tasks including recruitment, conducting training sessions, and running board meetings
- Focused on client satisfaction and team performance, contributing to the company's success
- Participated in meetings with senior management to discuss strategies for improving sales operations
- Developed strong working relationships with customers and staff
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Attended industry events and conventions to expand sales opportunities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
Bartender
Artesian Hospitality
02.2022 - 07.2022
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Sales Consultant
Pride Promotions
01.2021 - 01.2022
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Communicated product features, advantages, and benefits to customers
- Analyzed customer needs and interests, determining appropriate products
- Ensured customer satisfaction by providing timely responses and support
- Adhered to company policies and procedures while meeting organizational goals
- Represented the client Peter MacCallum, excelling in communication and customer interaction
- Showcased enthusiasm and compassion in the role, motivating a team of sales consultants
- Trained new employees, ensuring they met field criteria and sales targets
Education
High School Diploma -
Good Shepherd Catholic College
Mount Isa, QLD12.2019
Skills
- Multitasking
- Attention to Detail
- Sales report analysis
- Employee Retention
- Training Method Development
- Leadership Development
- Business communication
- Proficient in administrative tasks and sales techniques
- Strong communication skills
- Leadership
- Sales team training
- Employee onboarding
- Negotiation techniques
- Sales coaching
- Teamwork
- Time management
- Attention to detail
Certification
- RSA
- RSG
- Blue card
Timeline
Bartender
Artesian Hospitality
02.2022 - 07.2022
Sales Trainer
Jericho & Co
01.2022 - 10.2023
Sales Consultant
Pride Promotions
01.2021 - 01.2022
High School Diploma -
Good Shepherd Catholic College
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