Summary
Overview
Work History
Education
Skills
References
Timeline
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Amy Tomlinson

Dee Why,NSW

Summary



Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.



Well-trained Assistant Restaurant Manager promoting 3-4 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and being involved within the growth of the establishment. Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.

Overview

9
9
years of professional experience

Work History

Sales Consultant

Felton Industries
03.2021 - Current
  • Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Maximized customer retention by resolving issues quickly.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Retained consistent client base by conducting market research to develop brand strategy.

Cafe Shift Manager

Butchers Brew Cafe
07.2020 - 03.2021
  • Actively listened to customers, handled concerns quickly and professionally.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Adhered to social distancing protocols and wore mask or face shield at all times.

Assistant Restaurant Manager

Sails in the Desert - Voyages Indigenous Tourism
09.2019 - 03.2020
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Motivated staff to perform at peak efficiency and quality.

F&B Supervisor

Sails in the Desert - Voyages Indigenous Toursim
01.2019 - 09.2019
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.

F&B Attendant

Sails in the Desert - Voyages Indigenous Toursim
02.2017 - 12.2018
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings to assist in maximising beverage sales.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.

PIzza Bar Assistant

Condobolin Pizza Bar
05.2015 - 09.2015
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Completed training to learn additional techniques for making new and seasonal items.
  • Fostered positive working environment through effective communication and time management, which was widely embraced by all kitchen personnel.

Pool Kiosk Attendant

Condobolin Town Pool
2011 - 2015
  • Carried out day-day-day duties accurately and efficiently.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Managed opening and closing shift kitchen tasks.

Education

Diploma of Event Management -

International College of Management Sydney
Manly, NSW

High School Certificate -

Condobolin High School
Condobolin
2015

Skills

  • Recruitment
  • Order Delivery Practices
  • Conflict resolution techniques
  • Dynamic, friendly hostess
  • Cost-controls
  • Natural leader
  • Point of Sale (POS) system operation
  • Inventory control and record keeping
  • Staff Scheduling
  • Staff Management
  • Passion for customer satisfaction
  • Food and Beverage Knowledge
  • Opening and Closing Procedures
  • Employee Training
  • Employee Retention
  • Cash Handling
  • Sales Reporting
  • Restaurant Management
  • Quality Management
  • Performance Appraisals
  • Payroll Processing
  • Product and service knowledge
  • Network development
  • B2B sales
  • Strategic planning
  • Time management
  • Customer oversight

References

  • Sideen Joorun : 0475753352 - Food & Beverage Manager
  • Karthick Jayavel : 0411896018 -Restaurant Manager
  • Akhil Khanna : 0404942582- Restaurant Manager
  • Siddhesh Desai : 0449876663 - Restaurant Assistant Manager

Timeline

Sales Consultant

Felton Industries
03.2021 - Current

Cafe Shift Manager

Butchers Brew Cafe
07.2020 - 03.2021

Assistant Restaurant Manager

Sails in the Desert - Voyages Indigenous Tourism
09.2019 - 03.2020

F&B Supervisor

Sails in the Desert - Voyages Indigenous Toursim
01.2019 - 09.2019

F&B Attendant

Sails in the Desert - Voyages Indigenous Toursim
02.2017 - 12.2018

PIzza Bar Assistant

Condobolin Pizza Bar
05.2015 - 09.2015

Pool Kiosk Attendant

Condobolin Town Pool
2011 - 2015

Diploma of Event Management -

International College of Management Sydney

High School Certificate -

Condobolin High School

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Amy Tomlinson