Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Traczyk

South Yarra,VIC

Summary

Proficient Customer Support Specialist known for strong active listening and conflict resolution skills. Experience in collaborating with cross-functional teams to drive service delivery improvements and enhance customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Support Specialist

Probe
Melbourne, VIC
02.2011 - 03.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
  • Trained new staff on best practices for customer support, ensuring consistency in service quality.
  • Analyzed customer feedback to identify trends and recommend improvements in service procedures.
  • Managed escalated customer concerns by employing conflict resolution strategies effectively.

Education

Bachelor of Arts - Philosophy

La Trobe University
Melbourne, VIC
03.2010

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Call center experience
  • Active listening
  • Data entry
  • Help desk support
  • Product knowledge

Timeline

Customer Support Specialist

Probe
02.2011 - 03.2022

Bachelor of Arts - Philosophy

La Trobe University
Amy Traczyk