Proficient Customer Support Specialist known for strong active listening and conflict resolution skills. Experience in collaborating with cross-functional teams to drive service delivery improvements and enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Probe
Melbourne, VIC
02.2011 - 03.2022
Resolved customer inquiries through effective communication and problem-solving techniques.
Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
Trained new staff on best practices for customer support, ensuring consistency in service quality.
Analyzed customer feedback to identify trends and recommend improvements in service procedures.
Managed escalated customer concerns by employing conflict resolution strategies effectively.