Amy Turley

• Complied with safety rules and standards to maximize efficiencies while reducing accidents.
• Meeting daily requirements of KPI’s and service level agreements
• Sample analyzing deadlines & reporting
• Working in a team & communicating around possible area SIMPOS
• Daily use of 1SAP
• Completing daily work orders, PM’s & time confirmations
• Maintenance carried out on Laboratory equipment
• Equipment isolations
• Advanced analytical & problem solving skills
• Ability to engage and work effectively with both internal and external stakeholders as well as influencing diverse teams.
• Reporting results in a timely manner
• Demonstrate compliance to cultural & behavioural expectations
• End of day reports and communications with Supervisors
• Daily communication with operating areas in the plant (Hydromet/Concentrator/SX/

Refinery/Acid plant/Smelter/TRS)

• Operating a wide range of Laboratory analysis equipment (ICP/AAS/HACH/XRF/XRD/Fusions)
• CCLAS/Data entry/LabViewer/GOLDFX/Tempo
• Sample Collection
• Use of fusion beaders and metrohm titrators
• Sample Preparation
• Yellow Cake Shipments
• Checked incoming shipments for adherence to industry quality specifications.
• Performed maintenance on machinery and escalated major malfunctions to supervisor for immediate assistance.
• Provided technical support to all projects and provided research for all developmental teams.
• Prevented equipment fires and alerted plant personnel regarding hazards.
• Use of SAP
• Leading safety meetings

• Conducted routine laboratory tests to ensure compliance with safety and quality standards.
• Operated analytical instruments, including spectrophotometers and gas chromatographs, for accurate data collection.
• Maintained laboratory equipment through regular calibration and troubleshooting procedures.
• Documented experimental results meticulously in lab journals for traceability and regulatory compliance.
• Played part in the experimental and daily assay stage of the new Animony Plant.
• Collaborated with cross-functional teams to analyze data trends, supporting strategic decision-making processes.
• Maintained a high level of accuracy in test results by following strict quality control procedures.
• Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Maintained documentation on tests performed in lab.
• Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
• Documented information by maintaining daily logs and equipment record books.
• Calibrated and maintained instruments to keep equipment fully operational.
• Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
• Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
• Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
• Assisted in the development of new laboratory methods, leading to increased testing capabilities.
• Prepared reagents, media and solutions to use for laboratory testing and analysis.
• Maintained safe, tidy and organized laboratory environment for accurate test results.

• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
• Participated in interactive training programs to expand knowledge of company products and policies.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
• Documented customer interactions in internal database to maintain complete customer service history.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Listened to customers in actively to assess issues and provide accurate information.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Delivered prompt service to prioritize customer needs.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Reached out to customers after completed sales to suggest additional service or product purchases.