Summary
Overview
Work History
Education
Skills
Interests and hobby's
References
Timeline
Generic

Amy Uridge

Childers,QLD

Summary

Currently working permanent part time as a restaurant Manager. Seeking a career change in personal care. Great communication skills,reliable and trustworthy with a passion for great customer care.

willingness to obtain and learn new skils

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Mollydookers
Apple Tree Creek, QLD
07.2016 - Current
  • Successfully operated POS systems
  • Updated computer systems with new pricing and daily food specials.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained front of house workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Prepared specialty coffee drinks such as lattes, macchiatos and viennas
  • Memorized and prepared specialty cocktails
  • Memorized drink menu and details to provide knowledgeable information to customers
  • Exceeded customers expections
  • Assisted with kitchen preparation during peak times as needed.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Trained staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Prepared and served food for catered events
  • Delivered food to catered events
  • Acquired new skills to support team and further accommodate customer needs.
  • Followed recipes accurately while adhering to portion control standards.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Prepared high-quality dishes according to established menu
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Cooked multiple orders simultaneously during busy periods.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Successfully Operated and maintained deep fryers
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Maintained a high level of cleanliness at all times
  • Swept, scrubbed and mopped floors in all areas of the restaurant
  • Weeded beds by hand or with a hoe to remove unwanted plant species from the garden.
  • Ensured that garden maintenance tasks were completed efficiently and safely.
  • Collected leaves, weeds and debris from the garden area for disposal or composting purposes.
  • Harvested herbs from the garden.
  • Watering Gardens and pots when needed
  • Pruned trees and bushes to improve visibility and shape.

Babysitter

Family friends
Childers, QLD
01.2014 - 12.2018
  • Responsibly watched children while parents were out.
  • Assisting with meals, snacks, and bedtime routines
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Completing light housekeeping tasks such as tidying up toys and dishes
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Enforced rules to teach good manners and maintain safe environment.
  • Instructed and assisted children toileting and nappy changes
  • Safely and respectfully assisted in Bathing children

Wait Staff Member

Orchid floral Thai cuisine
Childers, QLD
06.2015 - 11.2015
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Cleared dishes between courses and after guests finished dining.
  • Greeted and welcomed customers, providing them with menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Processed payments accurately using cash registers
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Took beverage orders from patrons and served drinks promptly.
  • Answered questions about menu selections and made recommendations when requested.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and takeaway orders via both phone and in person.
  • Cleaned dishes, pots, pans and utensils.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.

Wait Staff Member

Childers Indian
Childers
02.2015 - 05.2015
  • Ensured that all orders were taken correctly and in a timely manner.
  • Worked individually and was able to seek assistance when needed without hesitation
  • Cleared dishes between courses and after guests finished dining.
  • Greeted and welcomed customers in a welcoming matter
  • Ensured guest overall satisfaction
  • Restocked any front of house restaurant stock as needed
  • General Gardening such as watering and weeding
  • Preformed general cleaning duties in both the front of house and back of house
  • Worked successfully with co workers
  • Monitored beverage stock
  • Followed all safety procedures

Order Taker

Mcdonalds
Childers, QLD
07.2014 - 01.2015
  • Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
  • Operated cash register to receive payments and issue change with high degree of accuracy.
  • Ensured accuracy of all orders before submitting them to the kitchen staff.
  • Answered customer inquiries regarding menu items, pricing, and availability.
  • Followed health and safety guidelines when preparing food for customers.
  • Bagged orders correctly according to the order on screen
  • Met and exceeding cleaning expectations in a timely matter
  • Met store goals when order taking
  • Worked calmly during rush periods
  • Followed all company Guide lines
  • Followed instructions given by managers
  • Completed online training
  • Applied new skills taught by team leaders and Mangers
  • Followed correct usage of food and beverage equipment such as Soft serve machine and blender
  • Operation of scrubber Machine
  • Removal of rubbish from car park and street

Education

High School Diploma -

Isis District State High School
Childers, QLD
11-2015

Certificate II - Hospitality

TAFE Queensland
11-2015

Skills

  • Observational Skills
  • Household Organization
  • Personal Hygiene Assistance
  • Meal Preparation
  • Compassionate Caregiving
  • Adaptable Under Pressure

Interests and hobby's

  • Spending time outdoors with my dog
  • Going to the beach
  • Road trips

References

Alana Vandenbrink (Current employer)

0427345876  

 alana@mollydookerscafe.com

Timeline

Restaurant Manager

Mollydookers
07.2016 - Current

Wait Staff Member

Orchid floral Thai cuisine
06.2015 - 11.2015

Wait Staff Member

Childers Indian
02.2015 - 05.2015

Order Taker

Mcdonalds
07.2014 - 01.2015

Babysitter

Family friends
01.2014 - 12.2018

High School Diploma -

Isis District State High School

Certificate II - Hospitality

TAFE Queensland

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