Summary
Overview
Work History
Languages
Timeline
Generic

Amy Vermeulen

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

8
8
years of professional experience

Work History

Cosmetic Tattooist

Self Employed
11.2020 - Current
  • Implemented time management strategies that allowed for successful completion of multiple bookings per day without sacrificing quality or attention to detail.
  • Maintained schedule and kept appointment times.
  • Grew client base by marketing services.
  • Accepted and processed customer payments.
  • Monitored and reported any changes in clients' physical and mental health.
  • Enhanced customer satisfaction by providing personalized and unique tattoo designs according to their preferences.
  • Streamlined the consultation process for clients by effectively communicating design ideas and options.
  • Maintained detailed records of client information and appointments to ensure organized scheduling and follow-up care.
  • Increased repeat clientele by delivering exceptional customer service and maintaining a clean, safe, and sterile work environment.
  • Assisted in managing inventory levels of ink supplies, needles, gloves, and other essential materials for efficient studio operations.
  • Fostered a welcoming atmosphere within the studio, encouraging open communication between staff and clientele to address any concerns or expectations.
  • Provided creative input on promotional materials such as flyers or advertisements that helped increase visibility within the market.
  • Established a loyal client base through consistent high-quality artwork and excellent interpersonal skills.
  • Mentored junior artists in developing their own style while adhering to best industry practices regarding safety protocols and hygiene standards.
  • Developed marketing strategies for social media platforms showcasing portfolio pieces that attracted new customers regularly.
  • Educated clients on proper aftercare procedures, leading to fewer instances of infection or complications posttattooing.

Beautician

The Makeup Hub
04.2018 - 11.2020
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Boosted salon revenue by upselling additional services and retail products during appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Streamlined appointment booking process leading to reduced wait times for clients.
  • Cultivated positive relationships with vendors enabling better pricing negotiations on products used within the salon.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Front Office Assistant

Damien Noxon
02.2017 - 11.2018
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing invoices and receipts on Xero and maintaining detailed records of all transactions.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.

Languages

English
Native or Bilingual

Timeline

Cosmetic Tattooist

Self Employed
11.2020 - Current

Beautician

The Makeup Hub
04.2018 - 11.2020

Front Office Assistant

Damien Noxon
02.2017 - 11.2018

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Amy Vermeulen