Summary
Overview
Work History
Education
Skills
City
State
Street
Personal Information
References
Timeline
Generic

Amy Walker

Bundaberg,QLD

Summary

Maintains professional appearance and demeanour who expertly completes assigned tasks with focus on quality. Dependable and a quick-learning team player with effective communication and organisation skills. I have successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge and history with achieving high data output. Organised and a dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help peers and meet team goals.

Overview

16
16
years of professional experience

Work History

Entry Level Finance Officer

All Plan Management
11.2023 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Created and maintained databases to track and record customer data.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Accuracy with processing invoicing within time requirements
  • Fluent with 3G, teams, outlook, Microsoft word/excel software

Administration/Brokers Assistant

The One Stop Insurance Brokers
03.2017 - 08.2023
  • Using a variety of software packages, such as Insight, Microsoft Word, Outlook, Excel to maintain records, spreadsheets and databases
  • Experience in Renewals, Quoting, New Business transactions, Endorsements, Cancellations of Home & Contents, Private Motor Vehicle, Caravan/Camper/Motorhome, Motorcycle, Landlord, Pleasure Craft, Residential Strata, Commercial Motor Vehicles, Farm Property/Liability, Farm Motor, Liability Insurance
  • Sorting and distributing incoming post, organising and sending outgoing post
  • Organising and storing paperwork, documents and computer-based information regarding personal confidential information
  • Photocopying and printing various documents, sometimes on behalf of other colleagues
  • Dealing with a high volume of telephone and email enquiries.

Hairdresser/Administration/Apprentice

Indulgence Hair, Body & Makeup
01.2015 - 01.2017
  • Consult with clients about their requirements/wants/needs
  • Cut/style hair using clippers and scissors – Men cuts only..
  • Some children
  • Shampoo, condition, tone, treatment all hair types
  • Provide services such as all foiling, all over colours, regrowth application, setting, hot rollers and GHD curls
  • Beauty services such as all facial waxing and tinting
  • Dry and style hair using brushes, combs, straightening irons and other equipment
  • Shave and trim beards
  • Advise clients on hair care
  • Attend hairdressing seminars and training in order to keep up to date with new products and techniques is a must!! Operate a cash register and computer
  • Perform reception duties such as answering telephone calls and making appointments
  • Sell retail products
  • Maintain client records
  • Clean the salon, work areas and equipment.

Apprentice Hairdresser/Stylist/Apprentice

Mode Hairdressing
06.2013 - 09.2015
  • Same as above – Start of my apprenticeship

Retail assistant - Casual

Michell’s Patisserie
12.2009 - 08.2010
  • Cleaning, handling of money, customer service, food handling, health and safety, barista service

Checkout operator Casual

Coles
08.2008 - 12.2009
  • Customer service, cash register, problem solving, cleaning

Education

CERTIFICATE III IN INSURANCE BROKING (FNS30615)

TIER 2 GENERAL ADVICE IN GENERAL INSURANCE

TIER 2 PERSONAL ADVICE IN GENERAL INSURANCE

Certificate II Hairdressing
01.2016

Groves Christian College
01.2008

Skills

  • Meticulous attention to detail
  • Time Management
  • Customer Service
  • Willing to Learn
  • Proactive and Focused
  • Prioritizing and Planning
  • Relationship Building
  • Goal Setting
  • Critical Thinking
  • Decision-Making
  • Work Planning
  • Word Processing
  • Data Entry
  • Scheduling appointments
  • Telephone reception
  • Confidential Document Control
  • Mail handling
  • Professional Verbal Communication
  • File Organization
  • Multi-Line Phone Systems
  • Proofreading
  • Computer Skills
  • Microsoft Suite

City

Bundaberg

State

Queensland

Street

3 Longview Street

Personal Information

Date of Birth: 24/07/1993

References

  • Tegan Rose, All Plan Management, 0474 701 274
  • Ray Richter, The One Stop Insurance Brokers, 0427 551 923

Timeline

Entry Level Finance Officer

All Plan Management
11.2023 - Current

Administration/Brokers Assistant

The One Stop Insurance Brokers
03.2017 - 08.2023

Hairdresser/Administration/Apprentice

Indulgence Hair, Body & Makeup
01.2015 - 01.2017

Apprentice Hairdresser/Stylist/Apprentice

Mode Hairdressing
06.2013 - 09.2015

Retail assistant - Casual

Michell’s Patisserie
12.2009 - 08.2010

Checkout operator Casual

Coles
08.2008 - 12.2009

CERTIFICATE III IN INSURANCE BROKING (FNS30615)

TIER 2 GENERAL ADVICE IN GENERAL INSURANCE

TIER 2 PERSONAL ADVICE IN GENERAL INSURANCE

Certificate II Hairdressing

Groves Christian College

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