Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Amy Wallace
Loganholme,QLD
Summary
Overview
15
years of professional experience
Work History
Cross River Rail Delivery AuthorityBrisbane, QLD
Front of House Officer
06.2022 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- · Advanced Calendar and inbox management
- · Proficient use of Microsoft office
- · Engaging with internal and external stakeholders
- · Completing 20+ daily ad hoc requests
- · Issue and tracking of all PPE
- · Use of advanced written and verbal communication skills
- · Excellent use of time management skills and prioritizing
- · Awareness and solving of all in office WHS occurrences.
- · Direct assistance with onboarding and offboarding of all staff
- · Fleet car management
Easy Rider Brisbane, QLD
Customer service / sales consultant
06.2021 - 06.2022
Job overview
- Answering 35+ phone calls per day
- Sole person on Live chat customer assistance (20+ per day)
- Providing fast and accurate fitment information
- Solving order issues
- Processing and completing warranty claims
- Frequent communication with suppliers
- Processing store credits and purchases
- Stock adjustments
- Content development
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Rock And Beat And Boogie Dance SchoolBrisbane, QLD
Dance Teacher
01.2019 - 01.2020
Job overview
- Manual calculation and cash handling
- Planned, prepared and delivered lesson plans introducing students to dance techniques
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Assisting with competitive training
- Assisted with coordination and administration of competitive dance.
- Maintained thorough documentation for all classes, payments and appointments.
- Competent use of media equipment
- Achievement level observation and grading
Dance Teacher
01.2012 - 01.2018
Job overview
- Creating adaptable lesson plans
- Manual calculation and cash handling
- Teaching for different individual paces
- Observing levels of achievement
- Obtaining high personal connection to foster a comfortable learning environment
Calendar ClubSunshine Coast, QLD
Franchisee
09.2016 - 02.2017
Job overview
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Store merchandising
- Refund processing
- End of day banking procedure
- Obtaining high level customer service
- High level of product knowledge
Three Musketeers CaféSunshine Coast, QLD
Supervisor
01.2015 - 01.2016
Job overview
- Efficient use of till and EFTPOS machine
- Maintaining high level of customer service
- Stock control
- Efficient and safe food handling
- Efficient use of coffee machine
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified individual employee's unique work styles and adapted management methods.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
BaristaSunshine Coast, QLD
Café All Rounder
01.2014 - 01.2015
Job overview
- Open and closure of van
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Stock control
- Manual calculation and cash handling
- Efficient use of coffee machine
- Maintaining high level customer service
- Workplace health and safety aware
- Competent in all drink variations
Dynamic Marketing SolutionsSunshine Coast, QLD
Independent Contractor
01.2013 - 10.2013
Job overview
- Working well individually to achieve sales goals
- Assisting colleagues in pitch creation
- Understanding that every sales pitch fosters individual personality to be successful
- Consulted with 20+ customers per day to assess needs and propose optimal solutions.
- Evaluated trends to understand competitive environments and assess current strategies.
Sunshine Coast Tube Stock GrowersSunshine Coast, QLD
Nursery Hand
01.2010 - 01.2013
Job overview
- Displaying continuous teamwork
- Achieving set daily targets
- Supervising 5+ other colleagues when required
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Rearranged planting beds and flower gardens seasonally.
Education
Chancellor State CollegeSippy Downs, QLD
High School Diploma
10.2012
University Overview
Chancellor State CollegeSippy Downs, QLD
Certificate III from Child Care
10.2012
University Overview
Chancellor State CollegeSippy Downs, QLD
Certificate I from Information Technology
2012
University Overview
Skills
- Knowledge of All Produce
- Written Communication
- Teamwork and Collaboration
- MS Office
- Organization and Time Management
- Active Listening
- Flexible and Adaptable
- Analytical and Critical Thinking
- Community Engagement
- Marketing
- Leadership Skills
- Administrative Skills
- Ability To Manage
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Front of House Officer
Cross River Rail Delivery Authority
06.2022 - Current
Customer service / sales consultant
Easy Rider
06.2021 - 06.2022
Dance Teacher
Rock And Beat And Boogie Dance School
01.2019 - 01.2020
Franchisee
Calendar Club
09.2016 - 02.2017
Supervisor
Three Musketeers Café
01.2015 - 01.2016
Café All Rounder
Barista
01.2014 - 01.2015
Independent Contractor
Dynamic Marketing Solutions
01.2013 - 10.2013
Dance Teacher
01.2012 - 01.2018
Nursery Hand
Sunshine Coast Tube Stock Growers
01.2010 - 01.2013
Chancellor State College
High School Diploma
Chancellor State College
Certificate III from Child Care
Chancellor State College
Certificate I from Information Technology
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