Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Certification
Timeline
Generic

Amy Wells

Elaine,Australia

Summary

I am a friendly, confident, polite, responsible person who has effective communication, interpersonal, time management, and organisational skills that allow me to easily adapt to any working environment. I am also honest, respectful, positive, flexible, resourceful and enjoy being part of a productive, dynamic, hard-working team. I have a strong work ethic and am keen to further develop my knowledge and experience in customer service and administration in an enriching environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supermarket Employee

Woolworths Group
10.2024 - Current
  • Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
  • Streamlined checkout process, resulting in shorter wait times for customers.
  • Ensured timely rotation of perishable items to reduce waste and maintain freshness.
  • Improved customer satisfaction by providing exceptional service and product knowledge.

Medical Receptionist

Ballarat Surgicentre
01.2023 - Current
  • Have gained experience in a fast-paced environment ensuring to always provide high-quality service to patients and their families
  • Have worked cohesively with a large team consisting of various backgrounds and levels of experience, both non-clinical and clinical, and have been involved with training new staff members
  • Complete tasks in a highly efficient manner, such as creating patient appointments, billing, filing documents and scanning
  • Communicate professionally in all my interactions, whether it be with patients, their families, staff, other medical professionals, or health funds
  • Have gained extensive experience with software such as Medical Wizard, and have high technology competency
  • Have also been involved in consumer participation and feedback, and have had the opportunity to familiarise myself with clinical processes, such as pre-admissions
  • Developed and maintained strong relationships with clients, ensuring a high level of trust and communication.
  • Fostered a supportive environment for both staff members and clients through open lines of communication and commitment towards continuous improvement.

Production Line Worker

Meredith Dairy
09.2024 - 11.2024
  • Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.
  • Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
  • Prioritized tasks to meet personal and team production targets.
  • Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
  • Fostered a positive workplace culture that emphasized teamwork, communication, and mutual support among production line workers.

Bar Server

Troop Events
01.2022 - 01.2024
  • Have experience working as an event staff member for various occasions
  • Provide customer service in a fast-paced environment
  • Gaining further valuable experience by interacting with a wide range of people at large scale events such as the Ballarat Cup and Spilt Milk Music Festival

Supermarket Employee

Buninyong Foodworks Supermarket
01.2019 - 01.2024
  • Have obtained extensive experience in a retail grocery store for over five years
  • Developed a broad range of skills including facing and rotating stock, completing overheads, and training new staff members
  • Have been a team member in a range of departments including general store, liquor, registers and produce, with a leadership role in the produce department
  • Have gained a keen understanding of the importance of positive relationships between employees and great service for customers to create a friendly and welcoming environment for everyone
  • Enhanced inventory management with accurate record-keeping and timely stock replenishment.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Coordinated with suppliers for prompt deliveries, ensuring consistent product availability.
  • Aided in weekly price change processes for updated pricing information on all products throughout the store.

Education

Bachelor of Arts - Secondary Education and Bachelor of Arts

Monash University
Clayton, VIC
11-2027

Damascus College Ballarat
Ballarat, VIC
11.2022

Skills

  • Organisation
  • Problem Solving
  • Punctual and Reliable
  • Excellent Communication
  • Customer service excellence
  • Professionalism and Courtesy

Hobbies and Interests

  • Travelling
  • Nature
  • Reading
  • Live Music

References

  • Maria Souflas CEO, Ballarat Surgicentre, 0478 694 339, manager@ballaratsurgicentre.com.au
  • Kayla Whykes, Supervisor, Buninyong Foodworks, 0402 374 767, whykes.k@gmail.com

Certification

  • Responsible Service of Alcohol Victoria obtained September 2022
  • HLTAID011 - Provide First Aid obtained November 2023
  • HLTAID010 - Provide Basic Emergency Life Support obtained November 2023
  • HLTAID009 - Provide Cardiopulmonary Resuscitation obtained November 2023
  • DoFoodSafely Certification obtained October 2024
  • WWCC Employee obtained February 2024
  • Hand Hygiene for Non-Clinical Healthcare Workers obtained February 2024

Timeline

Supermarket Employee

Woolworths Group
10.2024 - Current

Production Line Worker

Meredith Dairy
09.2024 - 11.2024

Medical Receptionist

Ballarat Surgicentre
01.2023 - Current

Bar Server

Troop Events
01.2022 - 01.2024

Supermarket Employee

Buninyong Foodworks Supermarket
01.2019 - 01.2024

Bachelor of Arts - Secondary Education and Bachelor of Arts

Monash University

Damascus College Ballarat

Similar Profiles

CREATE PROFILE
Amy Wells