Years of professional experience
AMY WHITE
Cairns,QLD
Summary
Meticulous hospitality star with a background in planning events such as weddings, formals, social events and religious celebrations. Hardworking individual recognised for accuracy and strong attention to detail. Strong organisational skills and 9 years of experience providing prompt and friendly service to patrons. Excited to bring leadership, creativity and vision to the team.
Overview
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9
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9
Certifications
Work History
Bistro & Functions Manager
Queensland Greyhound Racing Club
02.2022 - 10.2024
- Cross-trained existing employees to maximise team agility and performance.
- Oversaw inventory management, optimising stock levels, and reducing waste.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organised charity events at the venue which garnered positive press coverage while supporting social causes.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Processed customer invoices, credit memos and payments within established timelines.
Gaming Attendant, Bartender & Events Manager
The Bungalow Hotel
08.2018 - 12.2021
- Open and closing of bar and restaurant
- Stock takes and ordering
- Processing transactions through Micro's terminals and POS systems (Finch Corp & Swiftpos)
- High amount of cash handling
- Dealing with RSA issues
- Completing payouts and fixing minor poker machine faults
- TAB and Keno duties
- Planning events from start to finish according to requirements, target audience and objectives
- Come up with suggestions to enhance event's success
- Prepare budgets and ensure adherence
- Coordinate and supervise all staff and operations
- Approve all aspects before day of event
- Ensure event is completed smoothly and step up to resolve any problems that might occur
Checkout Operator
Piccone's Super IGA
04.2020 - 10.2020
- Weighing, scanning and recording prices of products
- Receiving and processing payments for goods and services
- Payments can be made in various forms, such as cash, cheques, gift vouchers, credit and debit cards and loyalty programs
- Issuing sales dockets and giving change
- Maintaining supply of coins and notes, wrapping, bags and other materials used at service counter
- Balancing money received against register sales records
- Preparing money for banking
- Helped customers complete purchases, locate items and join reward programs
Store Manager
The Coffee Club
04.2017 - 07.2018
- HACCP procedures
- Rosters
- Interviewing
- Advertising on social media
- Opening and closing of outlet
- Delegating staff and running shift
- Ordering and change runs
- Dealing with customer complaints
- Following budget and end-of-day procedures
- Rotated merchandise and displays to feature new products and promotions
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
F & B Attendant & Trainer
Jupiter's Hotel & Casino
05.2015 - 02.2017
- Open and closing of bar
- Preparing drinks/ cocktails to customer requirements and satisfaction
- Stocking and cleaning of bar
- Performed transactions through Micro's terminals and POS systems
- Established working in fast-paced bar and dealing with high amounts of cash handling
- Till responsibility
- Dealing with RSA issues and working with security to resolve them
Education
Year 12 Victorian Certificate of Education -
St Albans Secondary College
St Albans, VIC2013
Skills
- Administrative Recordkeeping
- Service Coordination
- Complaint Resolution
- Event Billing
- Bank Reconciliation
- Inquiry Response
- Employee Training
- Microsoft Office
- Multitasking and Prioritization
- Clear Communication
- Creativity and Adaptability
- Team Leadership and Motivation
References
Isabel Lim
Customer Service Manager
Piccones Super IGA
Phone: 0413 149 075
Stewart Gibson
Owner/ General Manager
Walloon Saloon Hotel - Previously, The Bungalow Hotel
Phone: 0435 847 874
Jodie Pagan
Deputy Chief Executive Officer/ General Manager - Business Services
Queensland Greyhound Racing Club
Phone: 0403 508 025
Certification
- Responsible Service of Alcohol - SITHFAB201 - Express Online Training - 40592 - OL544036 - 16/01/2015
- Responsible Service of Gambling - SITHGAM201 - Gold Coast Institute of Technology - 40623 - 03538 - 27/02/2015
- Certificate III in Hospitality - SIT30713 - William Angliss Institute - 3045 - 25583 - 20/07/2015
- Anti-Money Laundering and Counter Terrorism Financing - Tabcorp - 19159934EC - 29/11/2019
- Covid Safe Work Training for Dining In - CSW_DININGIN_20_01 - Tafe Queensland - 0275 07/06/2020
- Responsible Management of Licensed Venues - CTA Training Specialists - 31607 - 092346 - 12/07/2022
- Liquor Approved Managers Licence - Queensland Government - 231633 - 05/08/2022
- First Aid & CPR - HLTAID009 - HLTAID010 - HLTAID011 - Australia Wide First Aid - 31961 - 14133411 - 9341680 - 10/11/2023
- Do Food Safely - Victoria State Government - Department of Health - 00560940 - 21/11/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bistro & Functions Manager
Queensland Greyhound Racing Club
02.2022 - 10.2024
Checkout Operator
Piccone's Super IGA
04.2020 - 10.2020
Gaming Attendant, Bartender & Events Manager
The Bungalow Hotel
08.2018 - 12.2021
Store Manager
The Coffee Club
04.2017 - 07.2018
F & B Attendant & Trainer
Jupiter's Hotel & Casino
05.2015 - 02.2017
Responsible Service of Alcohol - SITHFAB201
Express Online Training - 40592
OL544036 - 16/01/2015
Responsible Service of Gambling - SITHGAM201
Gold Coast Institute of Technology - 40623
03538 - 27/02/2015
Certificate III in Hospitality - SIT30713
William Angliss Institute - 3045
25583 - 20/07/2015
Anti-Money Laundering and Counter Terrorism Financing
Tabcorp
19159934EC - 29/11/2019
Covid Safe Work Training for Dining In - CSW_DININGIN_20_01
Tafe Queensland - 0275 - 07/06/2020
Responsible Management of Licensed Venues
CTA Training Specialists - 31607
092346 - 12/07/2022
Liquor Approved Managers Licence
Queensland Government
231633 - 05/08/2022
First Aid & CPR - HLTAID009 - HLTAID010 - HLTAID011
Australia Wide First Aid - 31961
14133411-9341680 - 10/11/2023
Do Food Safely
Victoria State Government - Department of Health
00560940 - 21/11/2023
Year 12 Victorian Certificate of Education -
St Albans Secondary College
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