Amy Williams
19 Potton Rise, Alkimos,WA
Summary
Versatile and dedicated Teacher Aide with a focus on assisting children of different learning levels and backgrounds. After recent completion of Certificate III and IV in school based education support I am passionate about helping children reach their full potential, working with special needs and individual needs of each child as required. I am Empathetic and accommodating in design and implementation of hands-on lessons. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. I am a Mum of two young girls and loved my Prac work during completion to become a Teacher Aide which is my passion and career moving forward.
Overview
10
10
years of professional experience
Work History
Children's Play Coordinator
Little Land Play-Centre
11.2019 - 12.2021
- Gathered and organized supplies to support operations for children's play.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Answering phone calls in a professional and timely manner.
- Greeted customers kindly.
- Ensured the play area was tidy, cleaned and reset between each play sessions.
- Always followed policies and procedures.
Customer Service Receptionist
Rusty Surfboards Australia
02.2012 - 11.2016
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
- Facilitated smooth office operations with timely ordering of supplies and inventory management.
- Developed strong rapport with clients through active listening and empathetic communication skills.
Education
Certificate IV - School Based Education Support
Institute of Teaching Aide Courses
Perth, WA11.2024
Certificate III - School Based Education Support
Institute of Teaching Aide Courses
Perth, WA11.2024
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship and Rapport Building
- Critical Thinking
- Student Engagement
- Behaviour Management
- Positive Role Model and Mentor
- Learning Strategies
- Empathy and patience
Hobbies
- Spending time with my family
- Cooking
- Camping and outdoor adventures
- Cleaning and organizing
- Reality TV shows
Timeline
Children's Play Coordinator
Little Land Play-Centre
11.2019 - 12.2021
Customer Service Receptionist
Rusty Surfboards Australia
02.2012 - 11.2016
Certificate IV - School Based Education Support
Institute of Teaching Aide Courses
Certificate III - School Based Education Support
Institute of Teaching Aide Courses
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