Amy Wilson

• Developed business plans and strategies to grow small business.
• Created budgets and monitored expenses to stay within budget limits.
• Analyzed market trends to inform product offerings and pricing decisions.
• Cultivated relationships with key stakeholders in the industry.
• Identified new technologies that could be used to improve efficiency and productivity.
• Monitored customer feedback and implemented changes based on their suggestions.
• Researched similar businesses to determine competitive advantages.
• Developed marketing campaigns to deliver messages to right audience.
• Assisted in setting up automated processes within the CRM system to improve customer experience.
• Developed and implemented strategies to increase sales and market share.
• Created presentations to attract new business opportunities.

Ray White - Ormeau, Queensland

Real Estate Reception & Sales Administration

HC Realty - Labrador, Queensland

Real Estate Administration & Assistant Property Manager

Ray White - Beenleigh, Queensland

Portfolio-Based Property Manager

• Develop and maintain strong relationships with owners and tenants to minimize issues for both parties.
• Settled conflicts using persuasive communication skills
• Welcomed visitors courteously and offered assistance as needed.
• Assisted tenants with housing applications, lease agreements and other paperwork.
• Thoroughly assess rental applications and conduct background checks to approve or deny prospective tenants based on established criteria.
• Manage maintenance requests, complaints and concerns from tenants and coordinate with key stakeholders promptly and efficiently to ensure customer satisfaction.
• Responded promptly to emergency calls from tenants regarding repair issues or concerns.
• Conducted property inspections regularly to identify maintenance needs and report property conditions for tenancy entry and exit.
• Maintained tenant files, recorded rental payments, and tracked lease agreements.
• Hosted Inspection of property vacancies with prospective tenants and detailed reports back to key stakeholders on the outcome.
• Monitor market trends to ensure competitive pricing with properties and discuss market changes with landlords.
• Maintain accurate financial records, including rental payments, owner disbursements, security deposits, and trade Invoices.
• Prepare monthly financial and progress reports.
• Prepare and Invoice tenancy water usage.
• Create eye-catching and interesting property advertisements across multiple platforms; In-office, Facebook, Realestate.com.au and Domain
• Use company database to maintain accurate records and complete industry-related tasks; RP data, Property Me, Inspect Real estate and Console Software and Tica websites.
• create and distribute documents such as agendas and meeting minutes.
• Assisted in preparing reports, presentations, and spreadsheets to support organizational needs.
• Managed incoming calls professionally and provided administrative support to the management team.
• Handled daily mail processing and ensured timely responses to customer inquiries.
• Managed office supplies inventory and ordered as required.
• Provided administrative support to the property management team.
• Performed administrative tasks such as scheduling repairs, collecting rent payments and preparing reports for management.

Max Solutions, Darling Downs Region

AAR Field Officer

Max Employment - Toowoomba, Queensland

Reception and Administration

Mission Australia - Toowoomba, Queensland

Employment Consultant

Max Employment - Southport, Queensland

Reception

• Provided consultations for clients to assess their employment needs and goals.
• Demonstrated empathy and consideration for clients' barriers.
• Evaluated clients' needs for external support and referred them as necessary.
• Communicated with external business partners, including Centrelink and Registered Training Offices.
• Referred clients to appropriate training to better equip them for paid work.
• Conducted cold calls to engage with new Businesses and identify potential job opportunities for clients.
• Reviewed and assessed resumes and created resumes.
• Identified problem areas and developed effective solutions.
• Exhibited exceptional interpersonal communication skills.
• Demonstrated strong ability for multitasking and prioritising tasks.
• Collaborated effectively with colleagues in a team setting.
• Worked with KPI and Targets to achieve organisational goals.
• Scheduled appointments and managed personal calendars efficiently.
• Multitasked coordinating a busy reception with the needs and requirements of colleagues, clients and management, maintaining high volume calls, emails and mandatory deadlines all whilst proving courteous customer service.
• Greeted visitors and escorted them to their appointment stations.
• Maintained accurate client records and fuel card registers.
• Performed a variety of administrative tasks, including answering phones, taking and delivering messages, writing memos, photocopying, faxing documents, arranging purchase orders, petty cash, banking, and mail.
• Coordinated company meetings, appointments, and interviews efficiently.
• Handled complex customer inquiries with grace and professionalism.
• Collaborated with employers to secure meaningful employment opportunities for clients.
• Maintained accurate records of services provided to each client including progress notes and case histories.
• Provided support during the transition from unemployment or underemployment to full-time employment.
• Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
• Provided assistance to job seekers in developing career goals and objectives.
• Conducted individualized assessments of client abilities, interests, and needs.
• Developed and implemented individualized action plans for clients seeking employment.
• Assisted with resume writing, job search strategies, and goal setting.
• Coached clients on appropriate workplace behavior and expectations.
• Facilitated workshops on topics such as communication skills, problem solving, and conflict resolution.
• Identified barriers that prevent individuals from securing employment or advancing their careers.
• Advised participants on educational options available to enhance employability prospects.
• Engaged in outreach activities within the community to connect with potential employers.
• Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
• Monitored all operations for potential security risks and threats.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Organized and coordinated meetings between senior management and other departments across the organization.
• Maintained relationships with key stakeholders in the local community.
• Evaluated existing programs and services offered by the organization to identify areas for improvement.
• Collaborated with other departments to ensure effective implementation of initiatives.
• Conducted regular internal audits to ensure compliance with established standards.
• Assessed the effectiveness of existing processes and procedures related to compliance.
• Advised management on best practices in compliance-related matters.
• Drafted reports summarizing findings from audit reviews and investigations.
• Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
• Conducted risk assessments to identify areas of noncompliance or vulnerability.
• Maintained detailed records regarding all activities associated with compliance initiatives.

• Receptionist - Full Time
• Retail Assistant - Full Time
• IGA Supermarket - Part Time
• KFC Australia - Casual