Amy Wiseman
Portland,VIC
Summary
Adept at managing complex customer and supplier relations, I honed my skills at Bluescope Steel, ensuring top-notch service and efficiency. My knack for problem-solving and active listening propelled significant improvements in safety and operational workflows. Expert in technology adaptation and project management, I consistently prioritize safety and accuracy, driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bluescope Steel
03.2022 - Current
- Interacting with customers via phone, email &face to face to manage a variety of enquiries.
- Preparing and following up customer quotes, entering and managing customer orders whilst supporting our sales team.
- Coordinating and managing the end to end logistics process including compliance & safety with any requirements and regulations, updating all necessary systems that manage orders.
- Managing the relationships with operations and working together to improve cost efficiencies, resolving issues, seeking ways to improve workplace safety & safety management for all persons on site.
- Building relationships with external suppliers and stakeholders.
Personal Banker
Westpac Banking
01.2021 - 02.2022
- First point of contact for branch based enquiries
- Account management for business and personal transactions
- Identifying and referring banking and lending needs
- Everyday operations of branch
- Money handling and balancing
- Banking enquires and assistance
Education
Certificate 3 in Aged Care And Community Care
TAFE NSW
NSW01-2012
Skills
- Simultaneously managing project timelines, customer and external supplier communications and time schedules
- Prioritising workplace safety, being aware of my surroundings
- Being thorough, accurate and consistent when completing tasks
- Enthusiastic about expanding my skills and knowledge in any role that applies
- Active listening and Interpersonal skills
- An ability to determine the source of a problem and find an effective solution
- The ability to learn and operate various technology
Timeline
Customer Service Representative
Bluescope Steel
03.2022 - Current
Personal Banker
Westpac Banking
01.2021 - 02.2022
Certificate 3 in Aged Care And Community Care
TAFE NSW
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