AMY WITTON
Doreen
Summary
Results-driven Team Member focused on bringing in and retaining customers to maximize group sales. Hands on with every task given.
Performance-driven, professional manner, well organized confident on working in a team or alone when tasked with a challenge. Ability to undertake new tasks requiring the use of computer systems and alike.
Quick and easy learner of new sets of skills.
Overview
13
13
years of professional experience
Work History
Cafe Worker
Tanks Corner Yarrambat
03.2022 - 04.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Sales Team Member
Yarra Flats Baking Co.
09.2015 - 01.2018
- Followed up after completed sales to check on customer satisfaction and offer additional services
- Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits
- Connected with customers using consultative and relationship-driven techniques
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Monitored customer order process and addressed customer issues
- Improved overall customer purchasing experiences to promote steady revenue
- Created and implemented store displays, promoting sales and growth
Flooring Installer
Skipper Flooring
06.2011 - 08.2012
- Measured floor area to be carpeted and estimated required materials
- Cut and trimmed flooring to suit specified area, including doorways and openings, projections and wall edges
- Cut and installed padding to specified dimensions while strictly following company methods
- Evaluated and analyzed work area and effectively planned flooring layout for over 30 projects
- Conducted over at least 40 repairs on diverse flooring types
- Performed quality installations quickly and accurately while adhering to highest standards in customer service
- Used adhesive to join seam edges where necessary
- Prepared base surfaces by removing debris, correcting imperfections and applying treatments
- Installed shock-absorbing, sound-deadening or decorative coverings to floors, walls and cabinets with strict adherence to project specifications in order to meet design objectives
- Inspected surface to be covered to verify adequate support structures and dryness
- Cut flooring material to fit around obstructions using hand tools, dies and special equipment
- Evaluated sites to determine traffic patterns and select optimal seam locations
- Formed smooth flooring foundations by installing plywood or Masonite over support structures
- Removed excess cement and flooring materials to form tight joints and attractive finishes
- Applied adhesive materials to flooring and wall materials to join foundation material
Team Member
Boost Juice
11.2009 - 09.2010
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality
- Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained effective working relationships with peers and upper management
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Used minimum 5 machinery safely and according to manufacturer instructions to prevent workplace accidents
- Picked up and moved boxes weighing 10 kg's
- Worked hard to learn all required tasks quickly and maximize performance
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Uphold high standards of productivity and quality in all areas of operations
- Looked for ways to go above and beyond job requirements
- Completed additional learning opportunities to advance knowledge and move into senior team member position
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
Education
Whittlesea Secondary College
Skills
- Product and service knowledge
- Patience and tolerance
- Pet handling
- Creativity and innovation
- Honest and dependable
- Human and animal safety
- Teamwork and collaboration
- Attention to detail
- Territory growth
- Customer retention abilities
- Account management
- Sales development
- Cleanliness and hygiene
- Time management
- Cash handling proficiency
Timeline
Cafe Worker
Tanks Corner Yarrambat
03.2022 - 04.2023
Sales Team Member
Yarra Flats Baking Co.
09.2015 - 01.2018
Flooring Installer
Skipper Flooring
06.2011 - 08.2012
Team Member
Boost Juice
11.2009 - 09.2010
Whittlesea Secondary College
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