Amy Yates

• Excellent communication skills and high level of customer service

• Strong bartending and waitressing skills

• invoicing/finance management

• Money handling skills

• Ability to work under pressure

• Strong problem-solving skills and ability to diffuse conflict

• High organisational skills

• Have met/communicated with a diverse range of people from all backgrounds and cultures

• Ability to quickly adapt to new situations/environments

• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend and holiday shifts.
• Proven ability to learn quickly and adapt to new situations.

• Help schedule and accompany clients with appointments.
• Provide emotional and mental support for clients.
• Help clients prepare nutritious and healthy meals.
• Provide in home supports- light housekeeping duties laundry, making beds, general cleaning and preparing meals.
• Help clients accurately take medication.
• Maintain a high level of client confidentiality at all times.
• Entrusted to handle confidential and sensitive situations in a professional matter.
• Organise daily activities to encourage health and mental wellness of clients.
• Assist clients with personal hygiene.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Conducted in-home visits to provide supportive services.

• Meeting and exceeding every customer expectation of customer service
• Going above and beyond in my job description to ensure every customer leaves more than happy
• Organising functions & bookings on high volume days to ensure maximum capacity was reached
• Promoting positive feedback & reviews on social media to all customers
• Sharing and upselling menu items with my wealth of knowledge from kitchen, bar & restaurant
• Coaching and developing new team members who are new to the business

• Booking patient appointments
• Confident with using EXACT and processing HICAPS
• Assisting in treatment of patients
• Preparing treatment rooms for patients
• Answering the phone
• Greeting patients
• Dental charting
• General cleaning
• Sterilisation of instruments

• Payroll and reception duties, personal assistant duties, bookkeeping, invoicing and general business administration
• Directly responsible for 10 staff, rostering, coordinating any staff changes, dealing with any issues, ordering stock, ensuring compliance with all company policies including food safety plans, preparing floats and spare change, end-of-day cash and Eftpos reconciliation
• Manage the accounts of 12 Franchisees and oversee the operations and management of 3 company owned stores
• Work closely with store Assistant Managers to ensure Company standards are maintained and operational expectations achieved
• Assist in the recruitment and management of staff
• Implement in-store training procedures
• Maintain and develop existing and any new Franchisee accounts through planned and unplanned account support, including regular meetings and email/phone interaction
• Provide training for all new Franchisees
• Develop new in-store promotions and facilitate product changes
• Carry out market research on competitors
• Manage social media marketing
• Build relationships with company suppliers
• Order stock and manage stock levels by obtaining regular updates on consumables
• Resolve customer complaints and any staff issues
• Carry out weekly depositing of cash takings