An Banner
Stanford,Australia
Summary
Knowledgeable administrator with solid background in customer communication and problem resolution. Adept at handling high-volume calls and resolving customer issues efficiently. Demonstrated proficiency in active listening and effective communication in multiple languages. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Call agent
AOK Nordost
05.2024 - 01.2025
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes
- Handled confidential information with discretion
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
Front Desk Administrator
Otolaryngology Clinic
09.2022 - 04.2024
- Maintained an organized reception area and accurate client records
- Created a welcoming atmosphere for clients and visitors, scheduled appointments
- Took care of scanning, filing, and preparing documents while ensuring accuracy and efficiency
Front Desk Administrator
O. Svitlychenko Physical Therapy
09.2020 - 09.2022
- Improved office organization by implementing effective filing systems and document management practices
- Processed incoming mail and packages, distributing items to appropriate places in the practice in a timely manner
- Prepared accounting tasks, including filling out referral prescriptions and sending them off to the accounting firm
Nursing intern
Bethel Hospital Berlin
01.2021 - 04.2021
- Worked in the ICU and Internal Medicine Department
Private tutor
01.2018 - 01.2021
- Tutored primary and middle school students
Education
B.Sc. - Psychology
University of Sydney
06.2025
B.Sc. - Psychology
Free University Berlin
02.2025
Chinese Studies -
Free University Berlin
01.2022
Lilienthal Gymnasium Berlin - German Abitur
01.2020
primary school -
01.2014
Skills
- Problem-solving skills
- Customer service focus
- Customer service
- Reception area maintenance
- Fluency in multiple languages
- Organization
Personal Information
- Place of Birth: Tsche, Germany
- Date of Birth: 03/18/95
Languages
English
Full Professional
German
Native or Bilingual
Russian
Full Professional
Spanish
Elementary
Latin
Elementary
Timeline
Call agent
AOK Nordost
05.2024 - 01.2025
Front Desk Administrator
Otolaryngology Clinic
09.2022 - 04.2024
Nursing intern
Bethel Hospital Berlin
01.2021 - 04.2021
Front Desk Administrator
O. Svitlychenko Physical Therapy
09.2020 - 09.2022
Private tutor
01.2018 - 01.2021
Chinese Studies -
Free University Berlin
primary school -
B.Sc. - Psychology
University of Sydney
B.Sc. - Psychology
Free University Berlin
Lilienthal Gymnasium Berlin - German Abitur
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