An Tran (James)
Adelaide,SA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Halo Shop
Ho Chi Minh City, Viet Nam
02.2023 - 08.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Store Manager
Morra Perfumery
Ho Chi Minh City
01.2022 - 07.2022
- Rotated merchandise and displays to feature new products and promotions.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Morra Perfumery
Ho Chi Minh City, Viet Nam
04.2021 - 01.2022
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Master of Arts - Social Work
Flinders University
Adelaide, SA12.2025
Graduate Certificate - Graduate Certificate in Society And The Individual
Flinders University
Adelaide, SA02.2024
Bachelor of Arts - Language Interpretation And Translation
Hoa Sen University
Viet Nam12.2021
Skills
- Multi-tasking strength
- Meeting Sales Goals
- Policy and Procedure Adherence
- Building Customer Loyalty
- Friendly and Helpful
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Halo Shop
02.2023 - 08.2023
Store Manager
Morra Perfumery
01.2022 - 07.2022
Sales Associate
Morra Perfumery
04.2021 - 01.2022
Master of Arts - Social Work
Flinders University
Graduate Certificate - Graduate Certificate in Society And The Individual
Flinders University
Bachelor of Arts - Language Interpretation And Translation
Hoa Sen University