AN VU
Inala
Summary
Enrolled in the Bachelor of Information Technology program at Queensland University of Technology, specializing in Information Systems. Combining a strong technological acumen with a background in the hospitality and retail sector, driven by a passion for Business Analytics and Modeling. Dedicated to exploring the transformative potential of data-driven insights in customer interactions and innovative solutions. Commitment to delivering exceptional customer service and advocating for cutting-edge products that enhance the brand\'s reputation. Possesses a flexible mindset, adept problem-solving skills, and a genuine passion for harnessing technology. Eager to contribute to a dynamic team and elevate the customer experience to unprecedented levels.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lifeline Shop
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Handled Donations from customers in a professional capacity.
Waiter
Pho Hung Sunnybank
01.2022 - 01.2023
- Proficiently taking orders, elucidating menu selections, and addressing customer inquiries or issues
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Precisely recording and serving orders, verifying accuracy, and accommodating special requests
- Swiftly resolving any concerns or complaints to uphold customer contentment
- Managing transactions securely, processing payments accurately, and providing correct change for cash or card transactions
Education
Bachelor of Information Technology - Computer Information Systems
QUT
Queensland University Of Technology11-2025
Diploma of Information Technology - Configuring Virtual Machines, Networking in Cisco, AWS Cloud
TAFE Queensland
01.2023
Skills
- Effective Communication
- Analytical Problem Solving
- Team Collaboration
- Cash Management
- Strong Organizational Skills
- Stocking and receiving
- POS System Management
- Customer Relations
- Learning and Designing UX/UI Design
- Business Case Documentation
- MySQL Database Management
- HTML/CSS
- Designing models and techniques for IT systems
Interests
Hobbies: Hiking, Passion for Food and Cooking, Travelling, Video Games, Cars, technical expertise
Languages
English
Vietnamese
Timeline
Retail Sales Associate
Lifeline Shop
11.2024 - Current
Waiter
Pho Hung Sunnybank
01.2022 - 01.2023
Diploma of Information Technology - Configuring Virtual Machines, Networking in Cisco, AWS Cloud
TAFE Queensland
Bachelor of Information Technology - Computer Information Systems
QUT
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