Ana Ah Sam

Was in training when I started, had to resign as my father had a stroke and I had to take care of him. Things have now settled and I am hoping to return. As I was taking more than 6 weeks out, I was advised by manager to reapply when ready.

• Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
• Calculated tenant rent amounts to prepare leases and contracts.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Assessing new Housing Applications
• Housing Applications
• Maintenance & Rent Connect

• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
• Operated and maintained applicant tracking and candidate management systems.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Developed recruiting strategies to identify qualified candidates and build network.
• Recruitment Seeking
• Virtual Induction Host
• Virtual Induction Sound and Engineering Technician & Background Checks

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Held weekly team meetings to inform team members on company news and updates.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.

• Training and Peer Support Officer
• Compensation Recovery Mail Validation
• Issuing Medicare History Statements; and Third – Party Authority
• Managing and accessing complex compensation cases for Judgements and Settlements;
• RTS Correspondence – Inbound & Outbound Telephony

• Australian Government Disaster & Relief Payments Team
• JSCI Team –Telephony and Processing
• Youth Allowance and Jobseeker payments
• Case management
• Testing Team
• Assisted Customers Claims Management
• Processing Newborn Enrolments
• Processing Enrolments for Newly Arrived Residents
• Passport and Visa DVS System
• General Enquiries administration support – Inbound and
  Outbound Telephony
• Health and Wellbeing Representative
• Recording minutes and transcribing recordings/interviews
• Medicare Safety Net and My Health Records Confirmations.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Collected and transported specimens to prepare for lab testing.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Educated patients and families on proper care and treatment to facilitate successful home care.
• Maintained clean and safe environment to promote patient safety and comfort.
• Used principles of growth and development to provide age-specific treatment and care.
• Helped patients complete activities of daily living.
• Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
• Checked patient rooms for adequate linens and supplies and restocked as necessary.
• Responded to emergency situations to help with lifting and transporting patients.
• Warmly greeted patients and visitors and made each feel welcome.
• Collected laboratory specimens, dropped off at laboratories and picked up test results.
• Performed daily bedside rounds to check on patient status, well-being, and pain levels.
• Cleaned, sanitized and moved hospital equipment.
• Followed sanitary and safety regulations to properly collect and dispose of medical waste.
• Aided patients with wound and pressure sore care, alleviating pain and stress.
• Checked patient vital signs, weight and pain levels for documentation purposes.
• Delivered meals and snacks to patients in accordance with dietary requirements.
• Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
• Helped other staff with patient transfers by moving patients between departments.
• Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
• Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
• Collaborated with other medical staff to achieve high level of patient safety and care.
• Supported medical staff during patient examinations in accordance with company policy.
• Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
• Provided physical support to patients through diverse types of mobility assistance.