Ana Biskic
Melbourne,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Service Manager - Fashion & Cosmetics
Myer
10.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Lead and optimised productivity and growth in the Women's Fashion and Cosmetic's businesses.
- Influenced the growth and development of my team to prepare them for progression as future leaders in the business.
- Conducted group interviews and recruitment of new team members, developed a clear understanding of internal company policies as well as applicable external laws and industry codes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with major and luxury brands within both women's and cosmetics businesses to recruit and interview employees.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Certificate IV - Retail Management
Australian Retail Association
Melbourne08.2022
High School Diploma -
Santa Maria College
Northcote, VIC11.2013
Skills
- Customer Service
- Budgeting and reporting
- Loss Prevention
- Talent Development
- Inter-department collaboration
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
Timeline
Customer Service Manager - Fashion & Cosmetics
Myer
10.2016 - Current
Certificate IV - Retail Management
Australian Retail Association
High School Diploma -
Santa Maria College
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