Ana Dukic
Sydney,NSW
Summary
Dynamic professional with a proven track record at Pedwards Group, excelling in client communication and logistical support. Recognized for enhancing customer satisfaction through effective problem-solving and multitasking. Adept at calendar management and fostering teamwork, ensuring seamless operations and a positive experience for clients and colleagues alike.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant to Abe Edwards (Plumbing Manager)
Pedwards Group
10.2023 - Current
- Coordinate plumbing team activities by handling scheduling, inventory levels, customer communication tasks and logistical needs.
- Delivered superior customer service by acting as primary liaison between trades team and clientele.
- Solve problems to ensure timely resolution of issues.
- Coordinated travel plans and itineraries efficiently.
Primary School Teacher
NSW Department of Education
04.2017 - 10.2023
- Worked alongside stakeholders to establish a nurturing setting for academic growth.
- Facilitated collaboration with families to support student achievement.
- Offered tailored support to enhance students' educational and personal growth.
- Developed and implemented student assessment strategies leveraging data.
- Compiled information to support the development of instructional content.
- Engaged in strategic development sessions.
Customer Service & Membership Sales
New Evolution Ventures - Crunch Fitness Rockdale
01.2013 - 04.2017
- Ensured customer satisfaction through effective problem-solving.
- Exceeded sales objectives utilizing strong communication skills and insight into customer preferences.
- Fostered favorable brand perception, providing outstanding service and support.
Education
Bachelor of Education - Primary
University of Notre Dame Australia
Chippendale05-2017
Skills
- Customer Service
- Calendar management
- Travel coordination
- Client communication
- Office administration
- Logistical support
- Document preparation
- Problem-Solving
- Effective Team Collaboration
- Language Proficiency
- Inventory management
- Problem solving & Conflict resolution
- Attention to detail
- Critical thinking
Certification
- Certificate II in Transport Security Protection | Certis Academy
Awards
Chullora Principals Network Award, 2023, Recognized for outstanding contribution to public education and the community, showcasing leadership, communication, and problem-solving abilities.
Languages
Serbian/Croatian, Fluent in spoken and written
Languages
Serbian
Professional
Croatian
Professional
Macedonian
Limited
Personal Information
Date of Birth: 04/08/90
References
- Abe Edwards, 0433 008 552, Plumbing Manager, Pedwards Group
- Dianne Smeets, 0432 157 343, Assistant Principal & Curriculum Instruction Leader, Hannans Road Public School
Timeline
Personal Assistant to Abe Edwards (Plumbing Manager)
Pedwards Group
10.2023 - Current
Primary School Teacher
NSW Department of Education
04.2017 - 10.2023
Customer Service & Membership Sales
New Evolution Ventures - Crunch Fitness Rockdale
01.2013 - 04.2017
Bachelor of Education - Primary
University of Notre Dame Australia
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