Ana Čeke

Key Responsibilities:

• Sold tickets for museum sites, including the Roman Amphitheatre, gladiator shows, concerts, and gallery exhibitions
• Provided information and assistance to visitors, handled phone and email enquiries
• Operated point-of-sale systems for both ticketing and retail transactions, ensuring accurate daily financial reporting
• Worked in the museum souvenir shop, managing sales, stock receipt, inventory control and merchandise presentation
• Prepared and submitted visitor statistics, and maintained required records for exhibitions and events
• Assisted at gallery exhibitions and cultural events, including openings and classical music concerts
• Trained new seasonal staff each year, providing guidance on customer service, ticketing, and sales procedures
• Maintained cleanliness and presentation standards in galleries and the museum shop

Key Achievements:

• Recognised for strong teamwork, adaptability, and ability to perform under pressure during peak tourist seasons
• Built trust with management and colleagues, resulting in a permanent employment contract
• Gained extensive skills in customer service, sales, financial handling, and cultural tourism
• Developed strong interpersonal skills, becoming more confident and open in professional and social settings
• Acquired in-depth knowledge of archaeology and history, enhancing visitor engagement

Key Responsibilities:

• Welcomed guests at the reception desk, verified IDs, and entered customer details into the casino system in compliance with regulations
• Ensured professional and courteous customer service at all times
• Assisted at the bar, serving drinks and maintaining a clean and organised work area
• Supported daily operations by adapting to both reception and bar duties as required

Key Achievements:

• Developed strong attention to detail through accurate data entry and ID verification
• Gained valuable experience in hospitality and customer interaction
• Recognised for flexibility and teamwork by successfully performing dual roles (reception and bar service)

Key Responsibilities:

• Welcomed guests at the reception, checked them into the system, and provided necessary information during their stay
• Managed room reservations, handled enquiries, and processed accommodation payments
• Delivered professional customer service by assisting guests with requests and resolving issues promptly
• Worked in the hotel restaurant, serving breakfast, à la carte lunch and dinner, as well as drinks
• Processed restaurant bills and payments accurately while maintaining a clean and organised dining area

Key Achievements:

• Strengthened multitasking skills by balancing reception duties with food and beverage service
• Gained hands-on experience in both hospitality operations and front-desk administration
• Recognised for reliability and adaptability by successfully supporting multiple departments