Ana Espinosa
Adelaide,SA
Summary
As an Industrial Engineer, experience in continuous improvement, proficiency in problem-solving analysis, and document and process preparation are brought to the table. In the role of a Junior Support Analyst in SAP MM-SD-CRM, responsibility lies in verifying errors in procedures and the system using the ERP production module. Excelling as an analyst involves rapidly defining client issues and applying effective solutions promptly. Additionally, dedication is shown in tracking the full lifecycle of support tickets to ensure successful resolutions. The transition to the role of a Business Analyst involved active contribution to implementing processes related to pricing and billing. Moreover, expertise in certification and testing processes for various assistants automated by the Automation Anywhere tool for robotics projects, along with adeptness in designing test cases, is possessed. As a dedicated professional, eagerness exists to leverage knowledge and experiences to make meaningful contributions.
Overview
12
12
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
08.2020 - 08.2022
- Analyze business processes and design functional models that support those processes.
- Provide support to teams by communicating updates on pending requirements.
- Document processes between departments throughout areas involved.
Quality Tester
Tata Consultancy Services
09.2018 - 08.2020
- Certification of all types of assistants already automated by Automation Anywhere tool involves designing test cases in document known as certification checklist. This checklist includes validations for architecture, configuration, peer reviews, and entire issue of change controls for participants in process.
- Next step is execution of tests using previously conducted cases. Certification letter is then created, detailing each test performed and validated. This letter showcases testing environment and software versioning for configurations within architecture area.
- Change controls are also itemized in letter and are approved with prior knowledge of those directly involved or through standard letter. Certification checklist provides comprehensive view of all identified bugs and their current status.
Junior SAP Support Analyst
Flag Soluciones S.A.S
12.2015 - 08.2018
- Junior SAP ERP management in modules (MM - Purchases, SD - Sales and Distributions), database and user management, with experience in remote help desk.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Internal training and study provided by company covering all modules of SAP ERP, with broad focus on SAP MM and SD Modules (O2C).
Technical Adviser
Grupo Orbis
05.2010 - 12.2011
- Maintaining records in CRM SAP application, collaborating in supervision, coordination, and control of processes.
- Reviewing distributor inventories and ensuring sufficient stock for fulfilling purchase orders from end clients, in coordination with purchasing and warehouse managers.
- Providing support and accompanying sales force of managed distributors to ensure successful negotiation closure with each visited client.
Education
Diploma of Management -
Australian Business School
Brisbane, QLD01.2015
Diploma in Business Productivity Computer Tools -
Universidad De Medellín
Medellin, Colombia01.2011
Diploma of Engineering Technology (Production Engineering) -
Instituto Tecnológico Metropolitano
Medellin, Colombia01.2011
Fundamentals of International Trade -
Instituto Tecnológico Metropolitano
Medellin, Colombia01.2006
Skills
- Time Management
- Problem Solving
- Business Analyst
- SAP SD
- Enterprise Systems
- Leadership
- Service Orientation
- Decision Making Skills
- Technical Support
- SAP MM
- Active Learning
- Innovation
Languages
English
Spanish
Timeline
Business Analyst
Tata Consultancy Services
08.2020 - 08.2022
Quality Tester
Tata Consultancy Services
09.2018 - 08.2020
Junior SAP Support Analyst
Flag Soluciones S.A.S
12.2015 - 08.2018
Technical Adviser
Grupo Orbis
05.2010 - 12.2011
Diploma of Management -
Australian Business School
Diploma in Business Productivity Computer Tools -
Universidad De Medellín
Diploma of Engineering Technology (Production Engineering) -
Instituto Tecnológico Metropolitano
Fundamentals of International Trade -
Instituto Tecnológico Metropolitano
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