Ana Jovanovic
Modbury,SA
Summary
Enthusiastic customer service professional with 7 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with an instinct for remedying conflict, and keen organisational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organisation. Ready to ensure customers are always happy with services and products resulting in company profits and enhanced reputation.
Overview
7
7
years of professional experience
Work History
Sales Assistant
David Jones
10.2022 - Current
- Fielded customer questions to share information about products, availability, and pricing.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Experience in multiple departments including; women's designer fashion, young women's fashion, young men's fashion, accessories, women's shoes and children's fashion and toys.
Gym Assistant
Derrimut 24:7 Gym
10.2022 - Current
- Work additional shifts at all Derrimut locations in South Australia.
- Posting information on social media of membership sales and upcoming events, maintaining consistent communication with patrons.
- Setting up promotional displays and equipment for special events and activities.
- Delivering information and details of interest about facility to visitors.
- Selling memberships, apparel, accessories and food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Company Director
Goliya Contracting Group
01.2022 - Current
- Maintaining company and financial records of the business and frequently organising the financial position and performance of the company.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Evaluated company documentation to verify alignment with regulatory requirements.
Deli Assistant
Saints Foodland
12.2018 - 10.2022
- Cleaned and sanitized dishes and utensils.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Created appealing food arrangements for party trays and specialized orders.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Front of House (FOH), Waitress
50SIXONE
11.2017 - 01.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing customer satisfaction.
- Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Assistant
Target
05.2016 - 08.2016
- Helped customers locate products and used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Psychological Science - Psychology
The University of Adelaide
Adelaide, SA05.2023
Skills
- Excellent self-management
- Excellent communication
- Great leadership skills and problem solving
- Teamwork and Collaboration
- Customer service
- POS Systems
- Time Management
- Flexible Schedule
Education Certification
- Certificate III in Micro-Business, 2018
- Bachelor of Psychological Science at The University of Adelaide, 2019- 2023
- Working with Children Check
- Accidental Counsellor Training
- Dealing with Conflict and Difficult Situations Training, 2021
- Provide basic emergency life support, Provide cardiopulmonary resuscitation & Provide First Aid
Work Referees
- Roula Soumelidis, David Jones Women's Designer Manager, 0432407119
- Liam Bilsborow, Derrimut Windsor Garden's Assistant Manager, 04357685456
Personal Information
Date of Birth: 08/29/2000
Timeline
Sales Assistant
David Jones
10.2022 - Current
Gym Assistant
Derrimut 24:7 Gym
10.2022 - Current
Company Director
Goliya Contracting Group
01.2022 - Current
Deli Assistant
Saints Foodland
12.2018 - 10.2022
Front of House (FOH), Waitress
50SIXONE
11.2017 - 01.2019
Sales Assistant
Target
05.2016 - 08.2016
Bachelor of Psychological Science - Psychology
The University of Adelaide
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