Ana Kaukura
SYDNEY,NSW
Summary
Dependable Housekeeping Room Attendant experienced in maintaining cleanliness and orderliness in hotel rooms and common areas. Enhanced guest satisfaction through prompt responses to requests and effective problem-solving. Focused on delivering high hospitality standards while ensuring organized, sanitary environments.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
THE ISLANDER HOTEL (RAROTONGA, COOK ISLANDS)
07.2018 - Current
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with maintenance team on damages to repair.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Ensured compliance with health regulations regarding sanitation procedures.
Waitress
THE ISLANDER HOTEL (RAROTONGA, COOK ISLANDS)
09.2017 - Current
- Delivered exceptional customer service to enhance guest dining experiences.
- Managed order taking and ensured accurate food and beverage delivery.
- Collaborated with kitchen staff to streamline order preparation and communication.
- Resolved guest complaints promptly to maintain a positive atmosphere.
- Participated in team meetings to discuss improvements in service quality.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Housekeeping Room Attendant
CENTRAL HOTEL STUDIO
Sydney
08.2025 - 08.2026
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Replenished supplies and amenities in guest rooms daily.
- Responded to guest requests for additional services or items promptly.
- Inspected rooms for maintenance issues and reported to management promptly.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Assisted in training new staff on housekeeping procedures and standards.
- Followed safety protocols while using cleaning chemicals and equipment.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Tereora College (Rarotonga, Cook Islands)
Skills
- Strong communication and skills, which i have demonstrate by working effectively across all levels within a team including team members and team leader I have the ability to follow instructions and perform manual tasks quickly and safely
- Ability to work independently and complete all tasks in a timely manner and using my initiative to get tasks done
Languages
Cook island maori
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Housekeeping Room Attendant
CENTRAL HOTEL STUDIO
08.2025 - 08.2026
Housekeeping Room Attendant
THE ISLANDER HOTEL (RAROTONGA, COOK ISLANDS)
07.2018 - Current
Waitress
THE ISLANDER HOTEL (RAROTONGA, COOK ISLANDS)
09.2017 - Current
Tereora College (Rarotonga, Cook Islands)