MOC 20703 - 1A Administering SCCM
Ana Lavulo
Communications Systems Operator
Yetman,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
System Technician
Australian Defence Force, RAN
01.2024 - Current
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Implemented operational timelines for service shut-offs to be observed.
- Developed comprehensive documentation for IT processes, aiding in employee onboarding and training efforts.
- Submitted daily paperwork to record completed jobs and related information.
- Streamlined helpdesk operations, providing timely technical support to customers.
- Coordinated and prioritized required training courses for coworkers and employers
- Researched and obtained relevant course materials to achieve training objectives
Dog Handler
Mad Paws
01.2024 - Current
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Trained animals to respond to specific cues from both owners and handlers.
- Transported dogs safely and maintained clean driving record.
- Improved client retention through excellent communication skills, addressing concerns, and delivering progress updates on their dog''s training progress.
- Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.
Communications Operator
Australian Defence Force, RAN
01.2022 - 12.2023
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Managed incoming tickets logged by staff of fleet units requesting assistance, providing efficient customer service in a timely manner.
- Responded to customer inquiries with patience and positivity to establish effective rapport.
- Assisted in the development of new training materials, standard operating procedures and guidelines, resulting in improved operator performance and better practices for new staff.
- Troubleshot issues with deployed IT equipment and software to keep systems functional.
- Gathered customer information and promptly input data into computer system.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Operated computers to send and receive messages to customers and coworkers.
- Troubleshot, maintained and supplied new IT hardware deployed on fleet units to assist staff during deployments.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Contributed to a positive work environment by actively participating in team meetings and promoting open communication among colleagues.
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
Communications Systems Operator
Australian Defence Force, HMAS Hobart
09.2019 - 01.2022
- Ensured deployed networks were at full functionality whilst deployed at sea and reported any defects and downtime to shore services in an effective and timely manner.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Developed user-friendly training materials for staff members, resulting in increased proficiency with communications systems.
- Enhanced network efficiency by implementing advanced communication systems and troubleshooting techniques.
- Operated computers using deployed networks at sea to send and receive messages to customers and coworkers.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Increased system reliability with regular maintenance checks and prompt resolution of technical issues.
- Supported customers by managing multiple calls per day efficiently while maintaining professionalism and upbeat tone.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Performed data entry operations to update database with customer responses.
- Managed complex projects involving the installation and upgrade of critical communication infrastructure components.
- Maintained detailed documentation of communication networks, aiding in future troubleshooting efforts and facilitating efficient system upgrades.
Hospitality Worker
Queens Club Ltd
08.2016 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed to revenue growth by upselling room packages, event spaces, and additional services when appropriate.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Identified and resolved customer complaints concerning food or lodging.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Trained new staff members on proper customer service and hospitality policies.
Private Nanny
Krystel Gibson
01.2015 - 04.2015
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Prepared healthy, age-appropriate snacks and meals.
- Supervised children on playground to help develop physical and social skills.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Education
Diploma - Information Technology
New Zealand School of Education
Auckland, New Zealand 01.2010 - 11.2011
Some College (No Degree) -
Beverly Hills Girls High School
Sydney, NSW 01.2009 - 12.2009
Skills
Written Communication
Troubleshooting skills
Help Desk Support
Network Troubleshooting
Adaptability and Flexibility
System Maintenance
Multitasking Abilities
Effective Communication
PowerShell Scripting
Hyper-V virtualization
Azure Active Directory
Attention to Detail
Additional Information
- Hold a current Australian NV2 Security Clearance
Software
MOC 20339 - 1 Sharepoint 2016
MOC 20345 - Microsoft Exchange Server
MOC 20740 - Windows Server 2016
MOC 20741 - Networking WS 2016
MOC 20742 - Identity WS 2016
MOC 20764 - Administering SQL database
MOC 10961 - Windows Powershell
MOC 10964 -Monitoring SCOM
KG175-D Taclane 41V
ITILV3 Foundations
Timeline
System Technician
Australian Defence Force, RAN
01.2024 - Current
Dog Handler
Mad Paws
01.2024 - Current
Communications Operator
Australian Defence Force, RAN
01.2022 - 12.2023
Communications Systems Operator
Australian Defence Force, HMAS Hobart
09.2019 - 01.2022
Hospitality Worker
Queens Club Ltd
08.2016 - 03.2018
Private Nanny
Krystel Gibson
01.2015 - 04.2015
Diploma - Information Technology
New Zealand School of Education
01.2010 - 11.2011
Some College (No Degree) -
Beverly Hills Girls High School
01.2009 - 12.2009